About this role
Job summary
We are seeking a highly organised and motivated GP Practice Manager to oversee the day-to-day operational running of our busy and patient-focused practice. This is a key leadership role, ensuring the smooth delivery of services, regulatory compliance, and high standards of patient care.
Main duties of the job
Lead and manage all aspects of practice operations, ensuring efficiency and effectiveness across administrative and clinical support functionsEnsure full compliance with all relevant healthcare regulations, policies, and governance frameworksOversee contract adherence, including NHS contractual obligations and service delivery requirementsManage and support practice staff, including recruitment, performance management, and trainingHandle patient complaints and feedback, ensuring timely resolution and continuous service improvementDevelop and implement practice policies and proceduresManage budgets, financial performance, and resource allocation in collaboration with partnersMaintain accurate records and reporting systemsSupport strategic planning and service development initiatives
About us
We are a friendly and well-established GP practice led by two GP partners and supported by a committed multidisciplinary team, including a salaried GP, an experienced practice nurse, and a dedicated administrative team.
Our practice prides itself on delivering high-quality, patient-centred care within a supportive and collaborative environment. We foster a positive team culture where everyones contribution is valued, and open communication and mutual respect are at the heart of how we work.
Despite being a relatively small team, we are dynamic, adaptable, and forward-thinking, with a strong work ethic and a shared commitment to continuous improvement. We aim to provide an efficient, responsive service to our patients while maintaining a healthy work-life balance for our staff.
Working with us offers the opportunity to be part of a close-knit team where you can make a real impact, contribute to service development, and help shape the future of the practice. We support professional development and encourage staff to bring new ideas and innovations to enhance patient care and operational efficiency.
Job description Job responsibilities
Role SummaryThe Practice Manager is responsible for the overall operational leadership and management of the practice, ensuring the delivery of safe, effective, and high-quality services to patients. The postholder will oversee all aspects of business performance, regulatory compliance, staff management, and financial sustainability.
Key Responsibilities
Operational Management
Oversee the day-to-day running of the practice, ensuring smooth and efficient operationsDevelop, implement, and monitor practice policies and proceduresEnsure effective use of systems, resources, and workforce planningLead on service improvement and practice development initiativesContracts & Network Working
Manage and monitor all contracts, including NHS and enhanced servicesEnsure full adherence to contractual requirements and performance targetsAct as the main point of contact for Primary Care Network (PCN) engagement and collaborative workingSupport the practice in meeting network objectives and participating in shared servicesCompliance & CQC Regulations
Ensure the practice remains fully compliant with Care Quality Commission (CQC) standards and other regulatory requirementsMaintain up-to-date policies, risk assessments, and governance frameworksLead on inspections, audits, and quality assurance processesPromote a culture of continuous quality improvement and patient safetyFinance & Business Management
Oversee practice finances, including budgeting, forecasting, and financial reportingMonitor income and expenditure to ensure financial sustainabilityManage payroll, supplier contracts, and procurement processesIdentify opportunities for cost efficiency and income generationHuman Resources
Lead on recruitment, retention, and performance management of staffSupport staff development, training, and appraisal processesEnsure compliance with employment law and HR best practiceFoster a positive, inclusive, and high-performing team culturePatient Services & Complaints
Oversee the delivery of high-quality patient servicesManage patient feedback and complaints in line with practice policyEnsure timely investigation and resolution, identifying learning and improvementsPromote excellent patient experience and engagementInformation Governance & IT
Ensure compliance with data protection and information governance standardsOversee IT systems, data security, and digital transformation initiativesMaintain accurate reporting and performance data
Person Specification
Experience Essential
Previous experience working in a primary care or general practice setting is desirable.
Desirable
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Qualifications Essential
Essential -Good standard of general education (GCSEs or equivalent, including English and Maths) -Evidence of continuous professional development -Management experience (qualification or equivalent practical experience)
Desirable
Desirable -AMSPAR Diploma Level 5 qualification -Degree or equivalent qualification (e.g. Business Management, Healthcare Management) -Recognised management qualification (e.g. ILM, NVQ Level 4/5 in Leadership & Management) -Qualification or training in healthcare/primary care management Knowledge or training related to CQC, HR, or financial management
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Surgery
Address 280 Manchester Road
Warrington
WA1 3RB
Employer's website https://www.280manchesterroad.co.uk (Opens in a new tab)