About this role
Job summary
Cookham Medical Centre have an exciting opportunity to join our forward thinking and innovative almost 8000 patient practice. We are currently looking to appoint an experienced Practice Manager with excellent interpersonal, business management and leadership skills, to lead and inspire our friendly, patient focussed team, and to support the GP Partners in developing and evolving the Practice to provide continuing, excellent patient care.
Applications by cover letter and CV to [email protected]
Main duties of the job
You will be responsible for providing collaborative leadership and for managing all aspects of the practice with responsibility for patient services and links, contract delivery and performance, business and strategic management, personnel management and wellbeing of staff, training and development, premises management and operations including Health and Safety, compliance with CQC regulation, Information Governance, management of internal and external stakeholder relationships and IT. Experience in finance management would be advantageous.
Previous NHS management experience is essential. We are also open to condensed working patterns and discussing one day working from home for the right candidate.
About us
We are a longstanding training practice serving the lovely village of Cookham and its surrounding environs. We have 4 partners and 2 salaried GPs, a nursing team, and a complement of ARRS staff including two clinical pharmacists and a paramedic. We also have a great and dedicated reception and administration team. You will be supported by 2 assistant practice managers. We have an active and enthusiastic PPG. We have a good CQC rating and consistently excellent QOF achievement.
Our core ethos is to provide high quality, accessible Primary Care services for all our patients, designing care around their needs, whilst adapting to the ever-changing challenges and demands of Primary Care and the NHS.
The Practice is part of the Maidenhead PCN with 8 other Maidenhead Practices. The PCN is mutually supportive and collaborative.
Job description Job responsibilities
The Practice Manager is responsible for:
a. Overseeing the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities.
b. Functional and direct line management of the nursing and non-clinical staff.
c. Managing the recruitment and retention of staff; with associated employment checks, Induction and onboarding to relevant IT systems including acting as Smartcard Sponsor.
d. Establishing, reviewing, and regularly updating job descriptions and person specifications.
e. Implementing and embedding an effective staff appraisal process and ensuring all staff complete mandatory training as per NHS requirements.
f. Implementing effective systems for the resolution of disciplinary and grievance issues in line with HR policies.
g. Maintaining an effective overview of, and ensuring compliance with, HR legislation.
h. Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.
i. In conjunction with the bookkeeper, managing the financial elements of the organisation, including budgets, submitting claims, stock management, petty cash and purchasing, seeking to maximise income and reduce expenditure. Oversee budgeting, financial planning, and resource allocation to ensure the practice operates within financial parameters while maximizing service quality and patient satisfaction.
j. Ensuring the organisation has appropriate insurance cover.
k. Regularly test, update, implement and embed a safe and effective business continuity resilience plan. Ensure the ICB are updated when any changes occur to this document.
l. Managing contracts for premises related services i.e., cleaning, gardening, window cleaning etc.
m. Managing premises maintenance and repairs.
n. Managing the procurement of equipment, supplies and services.
o. Coordinating the reviewing and updating of all organisational policies and procedures.
p. Managing staff safety in the workplace, ensuring Risk Management, Infection Control and Health and Safety policies, assessments and audits are completed.
q. Ensuring servicing, calibration, and external risk assessments such as Fire Safety are conducted.
r. Coordinating projects within the organization.
s. Coordinating and leading the compilation of organisational reports.
t. Ensuring the team reach QOF/LCS/ES and IIF targets (supported by the nursing and administrative leads) and submitting claims for these.
u. Adopting a strategic approach to the management of all patient services matters.
v. Ensuring the organisation maintains compliance with its NHS contractual obligations and supporting Clinical Governance.
w. Actively encouraging and promoting the use of patient online services.
x. Maintaining the practice website.
y. Liaising at external meetings as required.
z. Marketing the practice appropriately.
Person Specification
Qualifications Essential
Good standard of education with excellent literacy and numeracy skills.
Desirable
Educated to degree level in healthcare or business. Leadership and/or management qualification. AMSPAR qualification.
Skills Essential
Ability to exploit and negotiate opportunities to enhance service delivery. Excellent communication skills (written, oral and presenting). Strong IT skills (generic). Excellent leadership skills. Strategic thinker and negotiator. Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment. Effective time management (planning and organising). Ability to network and build relationships. Proven problem solving and analytical skills.
Desirable
EMIS Clinical System user skills.
Experience Essential
Experience of working with the general public. Experience of managing accounting procedures including budget and cash flow forecasting. Experience of managing large multidisciplinary teams. Experience of performance management including appraisal writing, staff development and disciplinary procedures. Experience of successfully developing and implementing projects. Experience of workforce planning, forecasting, and development. NHS/primary care general practice experience.
Desirable
Experience of working in a healthcare setting. Relevant health and safety experience.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Cookham Medical Centre
Address Cookham Medical Centre
Lower Road
Cookham
Maidenhead
Berkshire
SL6 9HX
Employer's website https://www.cookhammedicalcentre.co.uk/ (Opens in a new tab)