About this role
Job summary
Basildon Road Surgery, SE2 are looking for a highly organised, proactive Practice Manager to lead the day-to-day operations of our practice and help drive its continued growth and success. This is a pivotal role where youll oversee administration, support the team, optimise processes, and ensure an exceptional experience for both staff and clients.
As the backbone of the practice, youll bring strong leadership, problem-solving skills, and a keen eye for efficiency. Youll have the opportunity to shape how the practice runs, implement improvements, and make a real impact on performance and culture. If you thrive in a fast-paced environment, enjoy taking ownership, and want to play a key role in a supportive, forward-thinking team, this is an exciting opportunity to step into a role where your contribution truly matters.
Main duties of the job
You will be responsible for overseeing the smooth day-to-day running of the practice, ensuring efficient operations and a high standard of service. This includes managing administrative processes, supporting and coordinating the team, and acting as a key point of contact for both staff and patients.
The role also involves monitoring performance, identifying areas for improvement, and implementing effective systems and processes. You will handle operational challenges as they arise, support compliance with relevant regulations, and contribute to maintaining a positive, professional working environment.
About us
We are a well-established, patient-focused practice with a reputation for delivering good quality care and service. Our team is made up of dedicated, supportive professionals who work collaboratively to create a welcoming and efficient environment for both patients and colleagues.
We pride ourselves on fostering a positive, inclusive workplace where everyones contribution is valued. The team has a strong work ethic, balanced with a friendly and approachable atmosphere, and we are committed to continuous improvement and professional development.
Working with us offers the opportunity to be part of a forward-thinking organisation.
Job description Job responsibilities
The Practice Manager is responsible for the overall management and performance of the practice, ensuring the delivery of high-quality services, efficient operations, and a positive experience for patients and staff.
Key Responsibilities
Lead and manage the day-to-day operations of the practice, ensuring smooth and efficient service deliveryOversee administrative systems and processes, identifying opportunities to improve efficiency and effectivenessManage, support, and develop the practice team, including recruitment, training, and performance managementEnsure compliance with relevant regulations, policies, and industry standardsMonitor practice performance.Act as the main point of contact for operational issues, resolving challenges in a timely and professional mannerMaintain a high standard of patient care and experience, addressing feedback and implementing improvements where neededCoordinate with external stakeholders, suppliers, and partners as requiredSupport strategic planning and contribute to the ongoing growth and development of the practiceThis role requires a proactive, organised individual with strong leadership skills and the ability to manage multiple priorities in a fast-paced environment.
Person Specification
Experience Essential
Experience (Essential) Proven experience working as a Practice Manager Experience within a healthcare or primary care setting Demonstrable experience of leading and managing a team Strong background in overseeing day-to-day operations within a practice environment Experience in administrative and operational management Experience of working in a patient or customer-focused setting Strong leadership and organisational skills Excellent communication and interpersonal skills Ability to manage multiple priorities and work under pressure Confident decision-making and problem-solving abilities High level of attention to detail and accuracy Good IT skills, including use of standard office systems
Desirable
Experience of resource planning Experience implementing systems, processes, or service improvements Knowledge of relevant regulations and compliance requirements Experience with practice management systems Ability to support change and continuous improvement Commitment to maintaining high standards of service and care
Qualifications Desirable
Qualifications (Desirable) Relevant management or leadership training
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Basildon Road Surgery
Address 111 Basildon Road
Abbey Wood
London
SE2 0ER
Employer's website https://www.basildonroadsurgery.co.uk/ (Opens in a new tab)