About this role
Job summary
A rare opportunity to join a small, friendly, patient-centred surgery. We are seeking a part-time Practice Manager who shares our ethos of maintaining a caring compassionate environment for the benefit of both staff and patients. The surgery in Ashford is close to Staines, Sunbury and Kingston near the M3/M25. It is highly regarded with a list size of 3,200 patients. We want someone kind, flexible, good with people and professionally dynamic to join our team!
Main duties of the job
As Practice Manager responsibilities include compliance, HR, CQC, Contract and QoF management, payroll oversight and finance, partner liaison, complaints, premises maintenance. You will have the support of a dedicated team, including an experienced Deputy Practice Manager. To support a smooth transition, our current Manager, who has been in post 18 years, will provide a comprehensive handover. She will return after a sabbatical in a consultancy supportive role, ensuring built-in mentorship and continuity.
About us
We have a settled team with low staff turnover, an established Deputy PM and supportive Partners. The practice team includes:
2 GP Partners, a salaried GP, a weekly Locum, practice nurse and clinical pharmacist.
We enjoy a friendly atmosphere at work. We are seeking a person who shares our ethos of maintaining a caring compassionate environment for the benefit of both staff and patients.
Job description Job responsibilities
Practice Manager Job description.
Key responsibilities
The following are the core responsibilities of the Practice Manager. There may be, on occasion, a requirement to carry out other tasks. This will depend on factors such as workload and staffing levels.
Finance
Together with accountancy support, responsible for the finances of the practice
Ensure the organisational requirements of the practice contracts with NHSE are fully met and complied with
Support the Partners to develop and implement processes to achieve clinical targets of QOF and enhanced services.
Directly contribute to profit improvement by exploring areas for increasing income and reducing costs.
Liaise with the accountant, bank, and business insurance companies as appropriate or as directed by the Partners.
Oversee the administration of the NHS Pension and Stakeholder Pension Schemes
Liaise with the ICS and payment agencies regarding queries with payments relating to the contract, e.g. enhanced services.
Manage the Partners drawings in consultation with the accountant.
Strategic Planning
Working with colleagues and the Partners to.
Keep abreast of current affairs and identify potential opportunities and threats.
Assess and evaluate accommodation requirements and manage development and expansion opportunities if appropriate.
Assist the practice in the wider community and with forging links with other local practices, education bodies, the LMC and relevant agencies and in particular working collaboratively within the PCN.
Formulate objectives and research and develop ideas for future practice development.
To make recommendations to the Partners for practice development about enhancing patient services and potential sources of income
Lead and coordinate projects within the practice.
Human Resources
Overall responsibility for all aspects of HR
Recruitment and selection of staff working, including contracts of employment and job descriptions.
Employment Law compliance for the disciplinary and dismissal process and after discussion with the partners take any legal advice necessary.
Awareness of current employment legislation
Development and maintenance of good employee/employer relationships
Ensuring that members of the existing staff team are aware of any changes that occur in the practice.
To maintain good communication at all times with the practice team
To oversee rotas which allow good staff cover at all times as well as giving the flexibility required at short notice to cover for illness, etc.
Workforce planning to ensure a good skill mix with staff having the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively
To implement pay rises/scales and increments at the appropriate time.
Responsibility for appropriate paperwork for doctors/staff DBS (Disclosure and Barring Service) checks
To meet with PCN and attached staff as and when necessary and arrange/attend regular meetings with partners to discuss all issues around patient care.
To ensure that suitable facilities are available to enable all staff to work within the practice.
Be responsible for the health and safety policy and its implementation.
Facilitate the development of a multi-disciplinary effective primary health care team.
Information Technology
Ensure the update of appropriate information governance systems.
Ensure all Practice IT and telephone systems are functioning effectively.
Ensure the IG and DSP toolkit requirements are met.
Keep abreast of new technology and ensure existing IT is used to its full potential.
Patient Services
Ensure that the Practice complies with NHS contractual obligations in relation to patient care.
Maintain registration policies and monitor patient turnover and capitation.
Oversee and manage effective appointment systems.
Routinely monitor and assess practice performance against patient access and demand targets.
Premises and Equipment
Manage all aspects of the related practice premises.
Represent the practice to negotiate leasing contracts and their renewals.
Liaise with NHSE in notional rent review.
Ensure property owned by the partners is safe, effective, and fit for purpose.
Be responsible for planning and premises expansion projects.
CQC/Compliance
Oversee and maintain compliance with CQC regulations and ensure that the practice meets the essential standards and is inspection ready.
Ensure the practice maintains compliance with its NHSE contractual obligations.
Communication
Ensure compliance with the latest NHS recommendations and GDPR.
Understand the practice communication systems.
Build/maintain good working relationships with the NHSE, ICS hospitals, community agencies, other GP practices, PCN, pharmacists, education bodies, voluntary and private organisations.
Represent the practice at meetings and seminars.
Assist and support the Partners corporately and at individual level to fulfil the requirements of revalidation.
Present a professional image and always promote the practice.
Share skills and expertise with others.
Other
This is not an exhaustive list and may be changed considering ever-changing service need and national and local policy. Therefore, the job description will encompass any other duties deemed appropriate for the post holder within the scope of the post as determined by the partners.
Person Specification
Experience Essential
EMIS Web experience Willingness to be part of the team you lead Honesty and reliability Practice Management experience
Knowledge and skills Desirable
Experience of accounting procedures Experience of working in a healthcare setting NHS/primary care general practice experience Relevant health and safety experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Orchard Surgery
Address 107 Feltham Hill Road
Ashford
Middlesex
TW15 1HH
Employer's website https://www.orchardsurgeryashford.co.uk (Opens in a new tab)