About this role
Job summary
Bell House Medical Centre has an exciting opportunity for a motivated and proactive Practice Manager. The successful candidate will play a key leadership role in ensuring the smooth running and strategic development of our busy and community focused GP practice, maintaining high standards of patient care and supporting the team to achieve organisational goals. Full support, structured handover and on-the-job training will be provided.
Main duties of the job
As Practice Manager you will be responsible for the day to day running of the practice, and for supporting and motivating the staff team to be the best they can be. You will lead on QOF, IT, CQC and NHS contractual compliance, implement policies, oversee financial processes including accounts, payroll and partner drawings and work collaboratively with a number of external stakeholders including the PCN. You will be supported in all you do by a management team comprising of two Reception Managers and a Deputy Manager
About us
Bell House Medical Centre is a busy and community focused GP practice based in Bury Park Luton, a vibrant , multicultural neighbourhood located just over a mile from Luton town centre. The area is well known for it's bustling high street , diverse range of shops, cafes and restaurants, and strong sense of community. We serve this population and are committed to delivering high-quality, patient centred care.
Our team consists of 6 GP partners, 3 nurses, 1 pharmacy technician, reception and administrative teams, alongside support from our Primary Care Network staff. Our management team consists of a Deputy Manager and two Reception managers working with the Practice Manager. We are a training practice and have ST1/3s, F2s and student doctors on rotation.
We operate a clinician led triage, supported by a triage admin team, under the Modern General Practice Model, and work closely with our local pharmacies and PCN to increase capacity.
We are an Active Practice, and we enjoy socialising together
Job description Job responsibilities
Bell House Medical Centre is seeking an outstanding individual to take on the role of Practice Manager for our busy 11000 patient practice. We aim to provide the highest level of care for our patients at the same time as being a teaching practice, ensuring the next generation of GPs and doctors are trained to exceptional levels.
As Practice Manager you will be involved in all aspects of running the surgery with particular emphasis as follows..
Oversee the day-to-day management of the practice
Support and manage the administrative and clinical staff
Lead on Quality and Outcomes Framework performance
Handle patient feedback and complaints professionally and effectively
Ensure compliance with CQC and NHS contractual requirements
Manage HR processes, including recruitment, staff development and performance
Oversee financial and operational processes in collaboration with the partners
Implement policies and procedures to improve efficiency and patient experience
Work collaboratively with the PCN and external stakeholders
Contribute to strategic planning and drive the practice forward
You will have access to the NHS pension, and we follow AfC for our Annual Leave allowance.
Person Specification
Qualifications Essential
A good level of education with excellent literacy and numeracy skills
Desirable
A relevant degree AMSPAR Level 5 IGPM accreditation
Experience Essential
Previous practice management or healthcare management experience Strong organisational, leadership and communication skills Experience in HR management Good IT skills including Microsoft Office (particularly Excel) Understanding of NHS systems, policies and procedures
Desirable
Experience with SystmOne clinical system Ability to work independently and proactively Commitment to continuous improvement and high-quality patient services
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name BELL HOUSE MEDICAL CENTRE
Address 163 Dunstable Road
Luton
LU1 1BW
Employer's website https://www.bellhousedoctor.co.uk (Opens in a new tab)