About this role
Salary: £39,000 - 69,000 per year
Requirements: Experience in a technical support or service desk roleStrong knowledge of IT systems, networking and troubleshootingExperience using ticketing systems and remote support toolsUnderstanding of ITIL processes and best practicesExcellent communication skills and a customer-focused approachCompTIA or Microsoft certifications are desirableExperience with hosted telephony platforms such as Horizon, Wildix, LG or Evolve IP is desirable Responsibilities: Provide first- and second-line support across IT, telecoms and connectivity servicesTroubleshoot and resolve technical issues through phone, email, chat and our customer portalManage incidents, service requests and escalations efficientlyWork with our internal teams and third-party suppliers to deliver rapid resolutionsMonitor alerts and handle customer issues proactively and professionally Technologies: SupportITIL More:
Join Focus Groups out-of-hours team as an Out of Hours 2nd Line Technical Support Specialist. We support over 30,000 businesses across the UK and are one of the countrys fastest-growing technology providers. With over 1,000 employees, were committed to innovation, exceptional service and investing in our people. This is a remote role in the UK, paying £30,000–£32,000 plus shift allowance. The shift pattern is four days on and four days off, from 7pm to 7am, including weekends and bank holidays. Our team helps keep customers connected and supported outside standard business hours.
last updated 40 week of 2026