About this role
2nd Line Engineer- Weekend shift (Fri-Monday) at Focus Group. Location: Birmingham, England, United Kingdom. Role: owning cases, troubleshooting issues, managing records Requirements: Experienced 2nd line support engineer with strong Windows/Desktop, Microsoft 365, Active Directory and networking troubleshooting skills; able to own escalations and work with customers and suppliers. Category: Information Technology Seniority: Mid Level Tools: Microsoft 365, Windows Server, Windows, Active Directory, Group Policy, DNS, Microsoft Exchange, Microsoft Outlook, Cisco, Fortinet, Mac OS, Linux, Veeam, VoIP, SQL Commitment: Full Time Workplace: Hybrid Languages: English