About this role
Salary: £39,000 - 69,000 per year
Requirements: Were looking for someone with prior experience in an IT or telecom support or delivery role, typically at second-line level.You should have strong knowledge of Windows Server and desktop operating systems.You should have experience with backup technologies and monitoring platforms such as Veeam, Acronis, or Spanning, or similar tools.You should have experience with Windows Server, Active Directory, Exchange, Azure, and virtualisation platforms such as VMware or Hyper-V.You should have experience with Microsoft 365 and related backup and recovery strategies.You should have strong experience with cloud technologies such as Microsoft 365, Azure, Intune, and SharePoint, along with excellent troubleshooting and analytical skills.You should be able to communicate technical issues clearly to technical and non-technical stakeholders.You should understand monitoring tools and RMM platforms.Experience in an IT or telecom managed service environment is a plus.Relevant vendor or industry qualifications, an active Microsoft certification, and experience with PowerShell scripting and automation are desirable. Responsibilities: Monitor customer backup environments for errors, failed jobs, and other anomalies.Investigate and resolve system alerts before they affect client operations.Support the ongoing management and deployment of proactive customer solutions, such as Microsoft 365 Protect and patching.Log, manage, and update cases in our ITSM platform, ensuring timely resolution and documentation.Collaborate with clients to gather information, perform root cause analysis, and implement preventative solutions.Analyse backup job reports, success rates, and performance metrics to identify trends and opportunities for optimisation.Plan, test, and deploy security and system patches across client infrastructure. Technologies: Active DirectoryAzureCloudHyper-VSupportITSMMicrosoft 365PowerShellSecuritySharePointVMwareVeeamWindowsOffice 365ArubaCiscoDevOps More:
Were Focus Group, a UK technology provider established in 2003, supporting more than 30,000 businesses nationwide with a team of over 1,000 employees. Were hiring a Customer Infrastructure Specialist at Senior Associate level, with a salary of £28,000–£32,000 depending on experience. The role is remote, with the option to work from one of our hubs in Shoreham, Birmingham, or Exeter. Youll help us maintain the stability, security, and resilience of customers IT environments by monitoring and responding to alerts across platforms including Datto RMM, Acronis, Veeam, Inforcer, and SonicWall NSM. We welcome applicants who may not meet every requirement and celebrate diversity, fostering a culture where everyone can thrive. Our benefits include 24 days of annual leave plus bank holidays and a birthday day off, paid volunteering days, a referral rewards scheme, and regular social events.
last updated 40 week of 2026