About this role
Salary: £30,000 - 32,500 per year
Requirements: Professional working proficiency in both Japanese and EnglishA relevant degree in IT, Computer Science, Cybersecurity, or another technology-related subjectPractical IT experience gained through employment, an internship, a placement, or hands-on trainingA good foundation in Windows, Microsoft 365, hardware, and networkingAn understanding of cloud technologies such as Microsoft Intune, Entra ID, or AzureStrong troubleshooting and problem-solving skillsAn approachable and professional communication styleGood organisation and attention to detailMicrosoft or networking certifications are beneficial but not essentialExposure to PowerShell, Power BI, cybersecurity, or IT service-management processes is useful Responsibilities: Provide first-line technical support remotely and in personSupport colleagues in Japanese and EnglishCommunicate with Japanese-speaking stakeholders to understand technical problems and explain solutionsSet up, configure, and maintain laptops, desktops, mobile devices, and other equipmentSupport Windows and Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDriveAssist with user onboarding and offboarding, including account creation and equipment preparationSupport device and account administration through Microsoft Intune and Entra IDTroubleshoot hardware, software, connectivity, and peripheral issuesMaintain accurate IT asset, hardware, and software recordsCarry out routine maintenance, system checks, and updatesAssist with technology projects, deployments, and upgradesProduce and maintain IT documentation, procedures, and user guidesLiaise with external technology providers and vendorsEscalate complex technical issues to senior colleagues or external support partnersHelp maintain good cybersecurity practices across the organisationProvide occasional support outside normal office hours when required Technologies: AzureCloudHardwareSupportMicrosoft 365Microsoft IntuneMobilePower BIPowerShellSharePointWindowsOffice 365Security More:
We are an established international organisation offering an early-career opportunity within a small, supportive IT environment. Based in Central London, this office-based role during initial training offers hybrid working once established. The salary is £32,000–£35,000, and the position is a 12-month fixed-term contract with genuine potential to become permanent. We provide broad exposure to user support, Microsoft cloud technology, infrastructure, cybersecurity, and technology projects. You will work alongside experienced technology professionals and external partners, developing valuable technical and business skills and the opportunity to take on greater responsibility as your experience grows.
last updated 40 week of 2026