About this role
Salary: £80,000 - 90,000 per year
Requirements: Demonstratable experience owning customer success improvementsExperience achieving strong NPS/ CSAT scores in a client services role within a tech businessStrong data driven decision making to drive ROI through communication cadencesA real passion for self-improvement and progressionA tailored, people centric approach to customer serviceExcellent communication & presentation skillsAny experience working in a high growth, dynamic scale up would be a plus Responsibilities: Lead customer success as the figurehead of customer satisfactionUse data driven decision making to review, improve and scale the customer journeyWork closely with sales, marketing, operations, technology and product to embed automationEnsure the customer receives a market leading level of service and continuityBuild and improve customer success strategy in a collaborative, delivery focussed environment Technologies: AICloudMarketing More:
We are a market leading scale up based in Birmingham city centre, operating as a true disrupter in our field. We use the latest AI, cloud and automation technology to drive success within the professional services space. With extensive UK growth planned over the coming months, we offer autonomy to innovate and progress in a collaborative, delivery focussed environment. We also offer long term hybrid, flexible working, a bonus scheme, a clear progression pathway, an electric company car scheme, death in service, 25 days holiday and share options.
last updated 38 week of 2026