About this role
Salary: £37,000 - 41,000 per year
Requirements: Proven experience within Problem Management, Service Management, or Service Integration environmentsStrong understanding of ITIL and IT Service Management principlesExperience conducting and facilitating Root Cause Analysis investigationsKnowledge of Incident Management, Change Management, Service Level Management, and Supplier Management processesExperience working within complex multi-supplier environmentsStrong analytical and reporting skills, with the ability to identify trends and drive service improvementsExcellent communication and stakeholder management skillsExperience using ServiceNow or other ITSM platforms is advantageousSIAM (Service Integration and Management) experience is highly desirableMust be eligible to obtain Security Check (SC) clearance and have resided continuously in the United Kingdom for the last 5 years, along with meeting other clearance criteriaMust be a Sole British NationalMust be able to attend onsite in Manchester 3 days per week Responsibilities: Own and manage the end-to-end Problem Management processCoordinate suppliers and support teams to investigate major and recurring service issuesDrive Root Cause Analysis (RCA) activities and ensure permanent resolutions are implementedMonitor incident and problem trends to identify risks, recurring issues, and opportunities for service improvementChair problem review meetings and facilitate collaboration across multiple service providersProduce reporting, trend analysis, and management information to support operational and strategic decision-makingDrive continual service improvement initiatives and ensure corrective and preventative actions are deliveredBuild effective relationships with suppliers, technical teams, customers, and senior stakeholders Technologies: Incident ManagementSupportITILITSMSecurityServiceNow More:
We are a leading consultancy seeking a Problem Analyst to join a large-scale service integration environment, with a start date as soon as possible. You will be part of our Service Management team, working alongside technical teams, suppliers, and key stakeholders, with opportunities to develop yourself and the wider service. We offer a hybrid working model requiring three days per week onsite in Manchester.
last updated 40 week of 2026