About this role
JOB DESCRIPTION
Analyst - Cybersecurity (Security Administration)
Location: Krakow, Poland (Hybrid)
Type: Full time
Shift: Monday to Friday – 2:00 PM to10:00 PM
Position Summary
The Analyst - Cybersecurity (Security Administration) is responsible for supporting day-to-day identity and access administration activities across the organization. This role ensures users receive appropriate access to systems and resources in accordance with established security policies, approval processes, and service-level expectations.
The analyst works closely with Identity & Access Management (IAM), application teams, infrastructure teams, and business stakeholders to fulfill access requests, troubleshoot access issues, and support identity lifecycle processes.
Key Responsibilities
• Process user access requests, modifications, and removals in accordance with established IAM processes and approvals.
• Administer Active Directory accounts, security groups, distribution lists, and related access.
• Support user onboarding, transfers, terminations, and other identity lifecycle events.
• Perform manual provisioning and deprovisioning activities for applications and platforms that are not fully automated.
• Investigate and resolve access-related incidents, service requests, and provisioning failures.
• Validate appropriate approvals before granting or modifying access.
• Support mailbox, group, and application access administration as required.
• Monitor assigned ServiceNow requests and incidents to ensure timely completion within established SLAs.
• Escalate provisioning failures, system issues, and access exceptions to the appropriate engineering or application teams.
• Support periodic access reviews, audits, certifications, and remediation activities.
• Maintain accurate documentation and evidence for access changes when required.
• Follow established security standards, procedures, and segregation-of-duties requirements.
• Identify opportunities to reduce manual processes through automation and process improvements.
• Maintain knowledge articles, operational procedures, and support documentation.
• Collaborate with global IAM and Security Administration teams to provide consistent access administration services.
Technical Skills
Experience or working knowledge in:
• Active Directory
• Microsoft Entra ID / Azure Active Directory
• Microsoft 365 / Exchange administration
• ServiceNow
• Security groups and Distribution Lists
• User provisioning and deprovisioning
• PowerShell or other scripting/automation technologies
• Access certifications and audit support
Qualifications
• Bachelor's degree in Information Technology, Cybersecurity, Computer Science, or a related discipline, or equivalent professional experience.
• Experience supporting Identity & Access Management, Security Administration, IT operations, or a related technology function.
• Understanding of identity lifecycle processes including joiners, movers, and leavers.
• Familiarity with access control principles, least privilege, and security governance.
• Strong troubleshooting and analytical skills.
• Ability to manage multiple requests and priorities in a high-volume operational environment.
• Strong attention to detail and ability to follow established security procedures.
• Effective written and verbal communication skills.
• Ability to work collaboratively across technical and business teams.
Key Competencies
• Customer and service focus
• Ownership and accountability
• Attention to detail
• Problem solving
• Prioritization and time management
• Security and risk awareness
• Process discipline
• Collaboration and communication
• Continuous improvement mindset
Benefits:
• Private medical care
• Hybrid working
• Work From Home Allowance to support remote working expenses
• Cafeteria platform
• MultiSport card
• Life insurance
• Free coffee and tea
• Integration events
• Parking spaces
• Sponsorship for professional certifications and conferences
• Modern office with facilities such as Xbox and foosball table