About this role
Job summary
Band 3 Team Secretary - 25 hours per week
Would you like to join a small, friendly team, helping to support people recover from a stroke at home?
The West Early Supported Stroke Discharge (ESSD) Team are looking to recruit someone to work 25hrs a week to support the team's clinical staff with administration tasks and data collection and management.
Tasks include planning patient visits and timetables, contacting patients by telephone or email and responding to calls or emails made by patients or health service colleagues to the office, minute taking in meetings and activity data collection.
We are looking for someone to work 3-5 days through the week, but can be flexible on how the hours are spread and start and finish times, so this could be an ideal opportunity for someone with caring commitments, returning to work or looking to manage their work-life balance.
The ESSD service plays a vital role in safe, supported early discharge home from the stroke wards at the Cumberland Infirmary and West Cumberland Hospital. We work with people in their own homes and local community to increase their function following a stroke. The service covers the ICC areas of Workington and Copeland and you will be working in the team's office base at Workington Hospital. If you are flexible, reliable and organised with an interest in helping others then this is the job for you!
Main duties of the job
Please see the attached documents for a detailed job description.
You will support the multi-disciplinary ESSD Team of Occupational Therapist, physiotherapist, Rehabilitation Assistants and Team Lead with administration tasks including:
Processing and documenting referrals into the service. Triaging referrals by need and urgency.
Liaising by telephone or email with hospital wards, other NHS teams, GPs, Adult Social Care services, third sector organisations and patients and their carers. Act as first point of contact for anyone telephoning the team office.
Planning and booking team assessments and visits in electronic diaries, creating weekly timetables for patients.
Writing discharge letters, completing referrals to other services, updating patient documentation, taking minutes in meetings, collating service data, completing local and national data and performance audits.
Staff management tasks such as processing annual leave, sickness absence, appraisals.
Ordering supplies and equipment for team and patients.
Carry out appropriate health and safety tasks relating to team's work and office environment.
You will need an ability to work well with minimal supervision, good verbal and written communication skills and flexibility to respond to a fast-changing caseload.
About us
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':
Being a clinically led organisation Quality and safety at the heart of our Trust A positive patient experience every time A great place to work Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Job description Job responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
CERTIFICATE OF SPONSORSHIP
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
Disclosure and Barring Service:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £21.50 + Administration cost of £6.50 = £28.00 Deducted from salary over a 4 month period or a one-off payment.
Enhanced Check: £49.50 + administration cost of £6.50 = £56.00 Deducted from salary over a 4 month period or a one-off payment.
NCIC can offer successful future employees the following benefits:
27-day holiday scheme rising to 33 after 10 years
Flexible working Scheme
NHS Discounts*
Salary Sacrifice schemes including lease cars and Cycle to Work*
Excellent opportunities for development*
Competitive NHS Pension scheme
Vivup is a free, confidential counselling and information service to assist with personal or work-related problems
*Subject to eligibility
Important Information
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date
Person Specification
Other requirements Essential
Promote equality and value diversity
Personal circumstances Essential
Flexibility to work variable working hours.
Desirable
Full driver's licence
Skills and aptitudes Essential
Excellent communication and interpersonal skills Excellent IT skills (proficient use of all Microsoft packages, e.g. Excel, Word, Outlook) Previous experience in an administrative call handling and patient facing post
Qualifications Essential
GCSE English NVQ 2 in Business Administration or Customer Service or equivalent
Desirable
EDCL or equivilent
Knowledge Essential
Working knowledge and understanding of the NHS and/or social care Knowledge of medical/healthcare terminolgy Experience of office/clerical procedures and practices, filing systems, use of dedicated computer systems and databases.
Desirable
Previous NHS experience Minute taking skills Previous knowledge of/experiencing of using EMIS Previous knowledge of/ experience using SILVERLINK Previous knowledge of/ experience using CHUB
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name North Cumbria Integrated Care NHS Foundation Trust
Address Workington Hospital
Park Lane
Workington
CA14 2RW
United Kingdom
Employer's website https://www.ncic.nhs.uk/ (Opens in a new tab)