About this role
Job summary
The Spinney Medical Centre was founded in 1994 and merged with Eccleston Medical Centre in 2016 forming the Spinney Group. Our mission is to To provide high quality, current and accessible primary care to our patients and to be a thoughtful and professional employer.
We take pride in our commitment to excellence, innovation, and making a positive impact in our industry.
We are passionate about education and both practices are learning environments to many roles such as GPs, Nurses, PAs and Pharmacists. Each of the 4 partners are GP Trainers and all our team members are encouraged to supervise, mentor and teach the future general practice workforce. Additionally, we are very proud to host the Training Hub for Mid Mersey who are responsible for the education and development of the current and future primary care workforce.
The Team
The five partners are Dr Steve Cox, Dr Sue Hyde, Dr Claire Clarke, Dr Claire Fletcher and Dr Stewart Hale.Additionally, we have 9 Salaried GPs, 3 Nurses, 2 nurse associates and 1 Advanced Nurse Practitioner and commission pharmacy support from Ashburton Prescribing. We also have a broad mix of GP Assistants, Patient Care Advisors and other roles who are provided by our PCN. Each of the two practices have a Practice Manager in Place and they are led by a Business Manager.
Main duties of the job
Job Responsibilities
The Patient Care Advisor / Administrator is responsible for providing high-quality administrative and front-line support to ensure the smooth day-to-day running of the practice. The postholder will deliver excellent patient service, manage appointments and enquiries efficiently, maintain accurate patient records, and support the clinical and management teams in delivering safe, patient-centred care.
Key duties include:
Welcoming and assisting patients in a professional and courteous manner Managing telephone calls, appointment bookings, and patient enquiries Processing prescriptions, referrals, and administrative documentation Maintaining accurate and confidential patient records in line with practice policies Supporting clinicians and the wider practice team with administrative tasks Ensuring compliance with NHS regulations, data protection, and confidentiality standards Assisting with general office duties to support the effective operation of the practice
About us
Our Values
Openness Fairness Respect Accountability Improvement Culture & Work Environment
Our team thrives in a culture of respect, growth, and fun. We support professional development, offer mentorship programs, and appreciate the opportunity for social activities to foster a strong sense of community.
Job description Job responsibilities
Role-Specific Information Job Title: 37 hours per week maternity fixed term cover
Location: Cross site at Spinney Medical Centre and Eccleston Medical Centre
Job Responsibilities
The Patient Care Advisor / Administrator is responsible for providing high-quality administrative and front-line support to ensure the smooth day-to-day running of the practice. The postholder will deliver excellent patient service, manage appointments and enquiries efficiently, maintain accurate patient records, and support the clinical and management teams in delivering safe, patient-centred care.
Key duties include:
Welcoming and assisting patients in a professional and courteous manner Managing telephone calls, appointment bookings, and patient enquiries Processing prescriptions, referrals, and administrative documentation Maintaining accurate and confidential patient records in line with practice policies Supporting clinicians and the wider practice team with administrative tasks Ensuring compliance with NHS regulations, data protection, and confidentiality standards Assisting with general office duties to support the effective operation of the practice
Person Specification
Qualifications Essential
Qualifications GCSEs (or equivalent) including English and Maths NVQ Level 2/3 in Business Administration or Customer Service (desirable) Evidence of commitment to ongoing personal and professional development
Desirable
Requirements The successful candidate will have experience in a customer-facing or administrative role, ideally within a healthcare or GP practice environment. They will be organised, approachable, and able to work effectively in a busy setting while maintaining a professional and compassionate manner. The successful candidate will demonstrate: Excellent communication and interpersonal skills Strong organisational and time management abilities The ability to work independently and as part of a team Good IT and administrative skills A caring and patient-focused approach The ability to remain calm and resilient under pressure Understanding of confidentiality and data protection requirements Experience using clinical systems such as EMIS
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Spinney Medical Centre
Address 23 Whittle Street
Toll Bar
St Helens
Merseyside
WA10 3EE
United Kingdom
Employer's website https://www.spinneymedicalcentre.co.uk/ (Opens in a new tab)