About this role
Job summary
We are looking for an organised, proactive and highly capable Neighbourhood Team Coordinator to provide dedicated coordination, project, governance and administrative support to the PCN management team.
The role will provide additional capacity to the PCN management team, supporting the PCN Clinical Director, Strategy & Transformation Manager and Neighbourhood Lead with the coordination and delivery of their work.
The postholder will take responsibility for a significant proportion of the day-to-day coordination and administration associated with PCN, neighbourhood and transformation activity. This will enable the PCN management team to focus on clinical leadership, strategic development, neighbourhood relationships, transformation and delivery.
This is not simply an administrative role. We are looking for someone who can coordinate projects and activities, bring the right people together, maintain momentum, follow up actions, support governance and quality processes, and build effective working relationships with a wide range of stakeholders.
The successful candidate will be naturally organised and proactive, able to understand what needs to happen next and ensure that agreed actions are progressed.
Main duties of the job
Key responsibilities
1. Leadership, administrative and coordination support
Provide a central coordination and administrative function for the PCN
2. Meeting and stakeholder coordination
3. Neighbourhood Integrated Care support
Support the PCN management team as the PCN develops its approach to Neighbourhood Integrated Care.
4. Project and transformation coordination
Support the delivery of PCN projects, service developments and transformation programmes.
5. Women's health projects
The post holder will support the development and delivery of women's health projects and initiatives across the PCN, supporting the Womens Health Lead
6. Digital Transformation Support
7. Governance, CQC and quality
Provide coordination and administrative support to maintain effective PCN governance, quality and compliance arrangements.
About us
We are an established Primary Care Network (PCN) in South East Telford, serving approximately 38,000 patients across our three member practices: Stirchley Medical Practice, Court Street Medical Practice and Woodside Medical Practice.
Flexibility, integrity and a desire to achieve the best possible outcomes within the resources available are the driving forces of the PCN. This role will help to develop that philosophy.
Job description Job responsibilities
What success will look like
Taken ownership of the routine administration and coordination associated with the PCN's strategic, neighbourhood and transformation work.
Provided effective organisational support to the PCN Clinical Director, Strategy & Transformation Manager, Neighbourhood Lead and wider PCN management team.
Established effective systems for tracking meetings, actions, projects, risks and stakeholder contacts.
Ensured meetings are well organised and attended by the appropriate stakeholders.
Developed a reliable system for following up contacts and actions arising from neighbourhood discussions.
Supported effective communication between the PCN and wider neighbourhood partners.
Supported the coordination of multidisciplinary and partnership activity.
Strengthened the PCN's governance and documentation processes.
Established an organised approach to CQC evidence and action tracking.
Helped maintain momentum across key PCN transformation and neighbourhood projects.
Supported the PCN management team as new approaches to Neighbourhood Integrated Care develop.
Provided timely and accurate information to support the management team's work.
Become a trusted, reliable and proactive source of coordination and support for the PCN management team.
Person Specification
What we are looking for Essential
We are looking for someone who is: Proactive sees what needs doing and gets on with it. Organised can keep multiple projects, meetings, actions and deadlines under control. Reliable follows things through and does not allow actions to get lost. Confident comfortable contacting senior stakeholders and external organisations. Collaborative enjoys working across different organisations and professional groups. Flexible able to respond to changing priorities. Practical focused on finding solutions and making progress. Detail-focused able to manage the administration while understanding the wider purpose of the work. Discreet and professional understands confidentiality and the importance of appropriate information handling. Supportive understands the importance of providing reliable support to the PCN management team. Adaptable comfortable working in an environment where primary care and neighbourhood services are continuing to develop.
Experience Essential
Person specification Experience working in an administrative, coordination, project or programme support role. Experience organising meetings involving multiple stakeholders. Experience maintaining action logs, project plans, registers or similar systems. Experience following up actions and ensuring deadlines are met. Experience working with a range of internal and external stakeholders. Experience managing competing priorities. Experience handling confidential and sensitive information. Experience producing accurate written records and documentation. Experience working collaboratively as part of a team. Experience using initiative to organise and progress work within agreed responsibilities Desirable experience Experience working within primary care, the NHS, health or social care. Experience supporting CQC, governance, compliance or quality processes. Understanding of Primary Care Networks. Understanding of the developing role of Neighbourhood Integrated Care. Awareness of health inequalities, patient engagement and digital inclusion initiatives Experience supporting transformation or service improvement projects. Experience working across organisational boundaries. Experience supporting governance or partnership meetings. Knowledge of NHS structures and terminology. Experience of supporting service improvement, transformation projects or quality improvement activities. Experience of producing reports and monitoring service activity. Good knowledge of Emis and the reporting functions.
Desirable
Essential skills Excellent organisational and time-management skills. Excellent written and verbal communication skills. Strong attention to detail. Confident communicating with senior professionals and external organisations. Strong stakeholder management skills. Ability to build effective professional relationships. Ability to work independently and use initiative. Ability to manage multiple projects, meetings and deadlines. Ability to identify what needs to happen next and take action. Strong IT skills, particularly Microsoft Outlook, Word, Excel and PowerPoint. Ability to maintain accurate records and documentation. Ability to manage confidential information appropriately. Ability to work flexibly in response to changing priorities
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name South East Telford PCN
Address Court Street Medical Practice
Court Street
Madeley
Shropshire
TF7 5EE
United Kingdom
Employer's website https://www.courtstreetmedicalpractice.org.uk/ (Opens in a new tab)