About this role
Job summary
Are you organised, enthusiastic and motivated, with a passion for delivering excellent patient care? We are looking for a dedicated Medical Secretary/Administrator to join our friendly practice team.
This is a varied and rewarding role, working closely with our clinical team and Administration Hub Lead to provide essential secretarial and administrative support and help ensure the smooth running of our practice.
Your responsibilities will include coordinating patient referrals, completing Advice and Guidance requests, maintaining referral records, supporting audits, summarising clinical records and processing correspondence. You will also provide administrative support across the practice, working closely with colleagues to deliver a professional and efficient service.
We are looking for someone with excellent organisational and communication skills, strong attention to detail and the ability to manage competing priorities. You will be a positive team player who is approachable, flexible, respects confidentiality and is keen to learn and develop.
This is an excellent opportunity to become a valued member of our team, develop your skills and make a meaningful contribution to patient care.
If you are looking for a varied role where your skills and hard work make a difference, we would love to hear from you.
Main duties of the job
Deal with all aspects of referrals, working with the clinicians and Administration Hub Lead Ensure all referrals are sent within the timeline the referral is requested. To complete all Advice and Guidance for clinicians Maintain a referral data base and support audits on referrals. Read code relevant information in relation to the patients care from the patients clinical letters, into the clinical computer system. Summarise clinical notes Deal with day-to-day post including electronic post and discharges; scan the post directly onto the computer system. Answer the telephone at busy periods when requested to support the reception team to provide safe patient access to the service. Ensure total familiarity with all appointment systems including regular and incidental variations To provide administrative support and services to all members of the practice team including reception. Follows the company standards for ethical business conduct Conducts self as a positive role model and team member Supports the company ideology, mission, goals, and objectives Performs in accordance with the company policies and procedures Recognises patients rights and responsibilities Participates in company, meetings, in training and other activities Deductions
About us
East Park Medical Centre is situated in Central-East Leeds and serves a patient population of 10000+
We are a forward-thinking practice embracing a team-based model for delivery of patient care and the use of new technologies to support this.
Job description Job responsibilities
To work closely with the clinical team and Administration Hub Lead, providing secretarial and administrative support to ensure the smooth running of the practice and the delivery of high-quality patient care.
Main Duties and ResponsibilitiesManage all aspects of patient referrals, ensuring they are processed within the required timescales.Complete Advice and Guidance requests on behalf of clinicians.Maintain referral databases and support referral audits.Read-code relevant information from clinical correspondence and accurately update patient records.Summarise patients' clinical records.Manage incoming and outgoing correspondence, including electronic post, hospital discharges and scanning documents onto the clinical system.Support the reception team by answering telephone calls during busy periods when required.Maintain a good understanding of the practice appointment systems and any changes.Provide administrative and secretarial support to all members of the practice team.Confidentiality and Information GovernanceMaintain strict patient confidentiality and comply with data protection requirements.Follow all relevant practice policies and procedures.Ensure patient information is only shared with authorised individuals.Health and SafetyComply with the practice's health and safety and infection control policies.Identify and report potential risks and hazards.Maintain a safe and tidy working environment.Personal and Professional DevelopmentComplete all mandatory training as required.Participate in training, meetings and annual performance reviews.Take responsibility for ongoing learning and professional development.Contribute to improving practice processes and the quality of services.Communication and TeamworkCommunicate effectively with patients, carers, clinicians and colleagues.Work collaboratively with the clinical and administrative teams.Respect equality, diversity, dignity and the individual needs of patients and colleagues.Contribute positively to the wider practice team.General ResponsibilitiesManage workload effectively and meet deadlines.Maintain high standards of accuracy and quality in all administrative duties.Participate in audits and support service improvements.Follow practice policies, procedures and professional standards.Undertake other reasonable duties appropriate to the role.
Person Specification
Experience Essential
Experience of working within a team
Desirable
Experience of working in a GP practice
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name East Park Medical Centre
Address 5-7 East Park Road
Leeds
LS9 9JD
United Kingdom
Employer's website https://www.eastparkmedicalcentre.com/ (Opens in a new tab)