About this role
Join our dynamic team as a Customer Service Representative at our O'Fallon, United States location! We're seeking a friendly, detail-oriented professional who is passionate about delivering exceptional customer experiences. In this role, you'll be the voice of our organization, handling customer inquiries with empathy and efficiency while maintaining our commitment to outstanding service. If you're organized, collaborative, and thrive in a fast-paced environment, we'd love to hear from you!
Answer incoming phone calls and take customer orders accurately while maintaining a professional and friendly demeanorProvide outstanding customer service by addressing inquiries, resolving issues, and ensuring customer satisfactionProcess cash and credit card transactions with precision and attention to detailPrepare products according to company standards and quality specificationsMaintain a clean, organized, and efficient work environmentCollaborate effectively with team members to ensure smooth operations during peak periodsHandle multiple tasks simultaneously while prioritizing customer needsAssist with various operational and cleaning tasks as needed to support team successDocument customer interactions and feedback to support continuous improvementDemonstrate problem-solving skills and resilience when addressing challenging customer situations Excellent customer service skills with a friendly, empathetic, and supportive approachStrong verbal and written communication abilitiesProven ability to multitask efficiently in a fast-paced, dynamic environmentExceptional attention to detail and strong organizational skillsBasic math skills for handling cash transactions accuratelyActive listening skills and patience when interacting with customersAbility to follow directions and adhere to company policies consistentlyTeam-oriented mindset with a positive, collaborative attitudeProblem-solving abilities and resilience in handling difficult situationsPhysical ability to lift up to 25 lbs regularlyFlexibility to work weekends and holidays as neededReliability and punctuality in meeting work commitmentsPrevious customer service experience (preferred)Ability to remain calm and composed under pressure All your information will be kept confidential according to EEO guidelines.