About this role
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Job Category Sales Job Details
About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Enterprise Account Executive – Service Cloud (Customer Service, Contact Center & AI) We are looking for an experienced Enterprise Account Executive with a strong background in Customer Service, Contact Center and AI solutions, who can help accelerate the growth of our Service Cloud business. Key responsibilities: • Generate new business opportunities, build pipeline and expand relationships with existing customers.. • Partner closely with Core Account Executives to develop account strategies and drive joint pipeline generation.. • Own the sales cycle from qualification through negotiation and closing.. • Act as a trusted advisor to customers looking to transform their Customer Service, Contact Center, ITSM and HR operations.. • Engage C-level executives in strategic conversations about Customer Experience, AI, automation, omnichannel engagement, Voice and Digital Channels.. • Collaborate with Solution Engineers, Customer Success, Partners and cross-functional teams to position the full Salesforce Service portfolio.. Required experience and skills • Proven track record selling Customer Service, CX and Contact Center solutions, including CCaaS, Digital Engagement, WhatsApp, Voice, ITSM, HR Service Delivery and customer service automation.. • Strong technical understanding of Contact Center platforms, telephony integrations, omnichannel routing, AI-powered customer service and workflow automation.. • Familiarity with Salesforce Service Cloud capabilities, including Case Management, Agent Workspace, Knowledge, Digital Engagement, Service Analytics and Agentforce.. • Consultative selling experience, strong business acumen and the ability to manage complex sales cycles and executive-level negotiations.. • Experience selling into Commercial accounts across multiple industries.. • Excellent communication, storytelling, negotiation and closing skills.. Preferred background:
• candidates who have worked for a Contact Center technology provider, such as NICE, Genesys, Five9, Cisco, Amazon Connect, Zendesk, Oracle or Avaya. Experience with Salesforce Service Cloud, Data Cloud, Marketing Cloud or Agentforce would also be a plus. • For this role, Contact Center and CCaaS expertise are especially important. • Someone who understands the market, our competitors and the technical challenges customers face, and who can engage confidently with both business executives and technical stakeholders.
Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
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Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.