About this role
3 days on site in Moreton-on-Marsh, GL56. Wanstor is a multi SDI award winning, future proofed IT managed service provider. Join our dynamic team as a 2nd Line Support Engineer providing a blend of onsite and remote support to our prestigious client based in the scenic Cotswolds countryside. In this role, you'll take ownership of all requests, guiding them to successful completion while delivering best-in-class customer service. You will be an exception team player and collaborator. You will enjoy challenge and pace in a high exposure environment, giving you the opportunity to continually learn and progress. Act as a key escalation point for first line, resolving more complex 2nd line issues Own incidents, service requests and changes through to resolution, ensuring clear communication with customers throughout Support and maintain Microsoft 365 environments, including Exchange Online, identity, and access management Troubleshoot mail flow, authentication (MFA), and connectivity issues across hybrid/cloud environments Manage users, devices and policies across Active Directory and Entra ID Deploy and support end-user devices using Intune, Autopilot and MDM solutions Diagnose and resolve network issues across LAN, WAN and Wi-Fi environments (VPN, routing, switching) Monitor and maintain customer environments, including backups and infrastructure health Carry out restores and support disaster recovery scenarios when required Contribute to customer projects such as migrations, upgrades and new site setups Produce clear documentation for fixes, changes and deployments