About this role
Made Tech is a leading provider of digital, data and technology services to the UK public sector. We are committed to modernising public sector legacy applications and working practices, and to delivering innovative solutions that enable government agencies to achieve their mission-critical objectives efficiently and securely. Our Delivery Directors are accountable for the successful delivery of our entire portfolio of client activity by leading a team of delivery professionals in an industry through your team of Principal Delivery Managers.. You will be pivotal in leading our delivery across multiple clients within the industry and managing client relationships at the most senior level. At times you will be required to get hands on and tactical in order to ensure we deliver our client’s outcomes. Commercially experienced with deep client delivery expertise, you will be responsible for overseeing the delivery across a portfolio of client revenues in excess of £40 million per annum and growth of 25%. You will ensure the successful execution of projects, client delight, team engagement, and the continued growth of our business within the public sector. This role reports directly to the Chief Delivery Officer, with a dotted line to the relevant Industry Director. Successful Delivery Directors are able to build teams that connect our Capability Practices, Industry Practices and clients. Outcomes Key outcomes for Delivery Directors: Demonstrate leadership and expertise in your Industry and in highly consultative professional services delivery. Support Industry and Made Tech commercial growth balanced with delivery quality and risk. Support client development and pre-sales activity. Develop senior relationships with client counterparts and stakeholders to build Made Tech’s reputation, reach and impact. Support the development of the Delivery Managers within your Industry. Contribute to the ongoing development of the Delivery Management practice and other Capability Practices as a member of the Client Delivery leadership team. 1. Enable client success Ensure the successful delivery of client outcomes within your portfolio. Support clients in the achievement of their wider outcomes through becoming a trusted advisor and building a senior network within their organisations. Support the Delivery Managers working on your engagements to ensure the right client outcomes are achieved. 2. Develop, nurture and maintain strong stakeholder and peer relationships Build peer-to-peer relationships within our clients, wider industry and the Made Tech business. Through your delivery team, anticipate and understand client needs and objectives to drive alignment of our services, solutions and propositions. Be a visible and active member of relevant forums, bodies and communities – internally and externally – to build strong stakeholder networks, support personal and professional development, and represent the Made Tech brand. Bring clients across government together where they have common problems and to build valuable networks through introductions, community events or thought leadership. 3. Enable Made Tech commercial success Support the growth (revenue and margin) of the industry Ensure proposals and SoWs are produced and delivered successfully Ensure proposal teams are suitably resourced Ensure solutions are appropriately scoped (incl. team shapes) Ensure delivery teams and CPs effectively include Capability Practices and subject matter experts to contribute to the growth of your accounts Ensure that service lines delivery SMEs are contributing to our CPs growth plans Support teams in the identification and closing of additional workstreams Set strong expectations for growth across delivery teams Oversee and assure the financial performance of the engagements across the Industry portfolio Drive delivery teams to deliver or exceed target margin Work with Capability Practice leads to ensure appropriate staffing of engagements Work with the Delivery Managers within your Industry portfolio to monitor project budgets, margins, and revenues, and support them to implement strategies to maximise profitability Support the growth of industry-specific skills Build and maintain Industry community of practice to develop the virtual team alongside delivery capabilities Create a forward view of the required skills and capabilities for the Industry. Support the Capability Practices in inclusive hiring and developing appropriate skills Bring Industry and client-specific insights back into the business Support the development of Industry-specific propositions Support the Industry Director and wider Made Tech leadership to develop and execute strategies for business growth within the accounts, industry and business Identify new opportunities and markets for expansion Ensure Industry and account forecasts are accurate 4. Ensure delivery is consistently of the highest quality from Made Tech Provide delivery leadership across multiple client accounts and effectively delegate to the Delivery Managers within your Industry portfolio (dotted-line reports) Ensure we achieve the outcomes agreed with our client are delivered on time, within scope, and within budget To manage and motivate and develop the industry team to deliver the highest levels of quality and high levels of E-Sat Work with the Capability Practices to ensure that the appropriate tools, templates, approaches, methodologies and playbooks are actively used on deliveries Coach our Delivery Managers and wider delivery community Support the development of the Delivery Management practice Ensure compliance with Made Tech and client legal, governance and reporting standards Drive continuous improvement across all of our deliveries