About this role
Made Tech wants to positively impact the country's future by using technology to improve society. We believe being design-led can create positive outcomes in the public sector through critical services enabled by technology. We are building a community of designers and researchers to support the public sector growing demand for a design-led approach to service delivery. Senior User Researchers are experienced practitioners who are confident at working with UCD colleagues and professions outside of our service line such as the Data & tech teams. They collaborate with these teams to understand challenges people face when using public services. They do this by conducting user research through employing the use of qualitative / quantitative methodologies with real people, ensuring what their team is learning in research informs the end-to-end design of a chosen Acts as the research subject matter expert on a multidisciplinary team, facilitating the end-to-end research process and communicating research decisions to the team and stakeholders Scope the focus of research, so everyone involved has a shared understanding of what success looks like Comfortable in selecting the most appropriate qualitative / quantitative research methods when designing a research project Able to work as a solo researcher within a multidisciplinary team on client deliveries Advocating for user research within the project delivery and with stakeholders Plan research that informs the design of public services that are helpful, usable and successful Understands and help teams to apply a range of methods to analyse research data and synthesise findings Creates compelling and actionable insights which are suited to the research development phase Identifies key project stakeholders, builds relationships and works with them regularly to include and update on the progress of research Presenting findings in ‘show & tells’ / in key meetings to project delivery team and key stakeholders Analyse and interpret research findings so that teams can confidently confirm or challenge their understandings of problems and ideas Advocates for teams to make decisions based on research findings