About this role
About Made Tech Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. About the role As a Senior Service Delivery Manager at Made Tech, you will play a critical role in our mission to make public services better. Our Managed Service team is responsible for operating, maintaining and improving a wide range of services from life-saving services that support blue-light operations, to platforms that ensure the smooth running of government. Onboard new services and team members as required, managing and inspiring the team to produce high quality outcomes. Manage your team’s capacity and measure success against contractual commitments such as SLAs and KPIs. Manage risks and issues that arise, providing regular reports to both internal and external stakeholders. Identify ways to improve and contribute beyond day-to-day delivery. This could be by participating in COP or supporting recruitment.