About this role
Job summary
To work as part of a team under the direction of the Clinic Manager, providing clerical support to enable the smooth running of clinic
Main duties of the job
To liaise with patients, clinical staff, GPs and Trust support staff in person, via telephone and email to obtain clinical information as and when necessary
Provides admin support to different clinical teams such as Anaesthetic and nursing teams.
Dealing with telephone enquiries and taking accurate messages as appropriate
To act as Receptionist for clinic. Receive patients, verify identity and update the personal data on both Medway computer system and medical records as appropriate. Issuing case notes to clinic, medical and nursing staff.
To prepare case notes prior to clinics and admission for surgery, ensuring that the relevant stationery is inserted, ensure notes are up to date and that all relevant investigation reports from previous attendance are in place.
Ensure patient records are appropriately received and transferred and trace all notes into and out of the ward
About us
Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.
With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that theSouth Westhas to offer.
Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit andretaina workforce whichrepresentsthe rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your applicationin order toensurewe'remeeting our pledge.
Job description Job responsibilities
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy. Received and transferred and trace all notes into and out of the ward
Person Specification
Essential & Desireable Essential
oPrevious reception or customer facing experience in a healthcare or public setting oClerical/administration experience including filing and/or reception oExcellent/professional telephone/ reception manner oFlexible approach to duties oAble to work under pressure and meet deadlines whilst maintaining a high standard of accuracy oAble to communicate clearly and act quickly in emergency oGood IT skills including Microsoft packages oTidy and methodical working practice oAttention to detail oAbility to work effectively in a busy team, adjust to change and motivate others oAbility to work independently and as part of a team take instructions from nurse in charge oConfidence to handle difficult conversations with patients, relatives and carers
Desirable
oPrevious NHS experience oTo have a basic understanding of medical terminology oIT skills/ Transcribing from dictations desirable only
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Bristol NHS Foundation Trust
Address A606 Preoperative Assessment Dept, Bristol Royal Infirmary
Upper Maudlin Street
Bristol
BS2 8HW
United Kingdom
Employer's website https://www.uhbw.nhs.uk/ (Opens in a new tab)