About this role
• Handling customer enquiries over the telephone, providing excellent service while ensuring compliance with internal processes and regulatory standards. • Applying empathy and emotional intelligence to connect with customers, especially those in difficult or stressful situations, ensuring a positive experience and good outcomes. • Negotiate payment and repayment plans, assessing customers' needs and financial circumstances, whilst addressing missed payments or arrears. • Signposting customers effectively for external debt advice where necessary, explaining clearly the benefits these firms might be able to provide and how customers might go about contacting them.
• Experience making outbound calls or handling calls for UK clients • Proficient level of written and spoken English • Active listening skills • Assertive, empathetic, professional & courteous • Ability to empathize with the customer • Prioritizing customer needs • Good problem solving, reasoning and analytical skills • Negotiation and influencing skills
• Computer Literacy (MS Office, Excel, Social Media, Online, Navigation) • Good articulation of the English language (Spoken and Written) • SA Citizen • Grade 12 (Mandatory) "In alignment with the Employment Equity Act, preference will be given to applicants from historically underrepresented groups/aligned our EE targets"