About this role
Under direction of the Lead Houseperson and Section Supervisors, cleans assigned guest and employee areas of hotel, as well as assisting Guest Room Attendants.
• Dust, vacuum, and clean the following areas of the hotel: hallways, lobby, service and guest elevator tracks, vending areas, storage and supply areas, emergency stairwells, exit areas, and other areas as assigned
• Ash urns in guest elevator lobbies must be maintained throughout your shift
• Assist in minor maintenance, such as changing light bulbs, unplugging toilets, etc.
• Report more serious problems to the Floor Supervisor/Housekeeping Office
• Respond promptly to guest requests and deliver guest convenience items as needed
• Collect soiled linen and trash from Guest Room Attendant (GRA) carts
• Physically stock and maintain linen and supply rooms
• Assist GRAs as assigned and deliver supplies to GRA carts as needed including full cleaning bottles
• Clean guest room glasses daily
• Perform heavy duty maintenance and cleaning as assigned
• Remove room service dishes from guest room hallways for prompt pick-up
• Check all lamps and fixtures in your assigned area for burned out bulbs
• Understand and follow the Trailblazer Guide, housekeeping manual and emergency/evacuation procedures
• Complete training of bloodborne pathogen procedures
• Attend regular departmental meetings as scheduled
• Exemplify our core values, family style service, our mission and vision
• Exemplify our DEI (diversity, equity, inclusion) culture
• Perform other job-related duties as assigned
• Ability to understand and comply with all company and departmental rules and regulations, policies and procedures • Skill in establishing and maintaining effective working relationships with staff and guests • Ability to read and communicate verbally in English and Spanish • Must be self-motivated and detail oriented • Possess initiative and high energy level • Knowledge of chemical use, OSHA regulations, and biohazard clean-up procedures • High School diploma or equivalent ADDITIONAL REQUIREMENTS
• Work may be performed in confined areas, which may be unusually warm, cold, or noisy, dimly lit or brightly illuminated
• Work entails use of solvents/oils, mechanical and electrical devices
• May come into contact with fumes/odors and dirt/dust.
• Work is done in high places and occasionally on slippery surfaces
• Constant awareness is required of surrounding areas to insure safety of employees and guests. Constant contact with co-workers and guests
• Position requires Team Member to enter & exit from the Team Member entrance which entails 4 flights of stairs (40 steps)
• Frequent standing, walking, repetitive use of both hands to include light and firm/strong grasping and finger dexterity, near/far visual acuity, depth perception, field of vision, accommodation and ability to see colors
• Occasional reaching overhead, pushing/pulling over 100 lbs., lifting/carrying
• Seldom requires sitting, bending over, crouching, kneeling, crawling, climbing, balancing, lifting/carrying up to 50 lbs.
• Requires simple reading, writing and math skills, the ability to perform simple tasks, and coordination
• Must be able to follow instructions, influence others, meet time requirements, memorization skills and use independent judgment
GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service. PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.