About this role
The Bell Captain leads the bell staff by setting duties and being the first and last impression for our guests, delivering exceptional service with warmth and enthusiasm, efficiency, and prompt professional attentive guest services. This role ensures seamless experience from arrival to departure assisting guests with their luggage working closely with Valet and Front Desk.
• Greet, direct and assist all guests.
• Inform Guest of approximate time frame for bell service.
• Offer assistance with luggage placement (rack/closet).
• Offer each Guest a room orientation and ice service.
• Offer concierge services and promote laundry, health spas and other services.
• Ask Guest how their stay was.
• Offer transportation assistance.
• Frequent writing of luggage tickets.
• Deliver, retrieve and store luggage for our guests.
• Load and unload luggage from vehicles.
• Keep accurate records and record numbers neatly while delivering and retrieving luggage for bus groups
• Answer a high volume of phone calls in a polite & professional manner.
• Direct contact with guests requires patience and good communication.
• The Bell Person will also be responsible for storage and retrieval of luggage in the luggage room as assigned by the Bell Captain.
• Completes required room slip information and submits to Bell Captain after each front.
• Deliver & retrieve boxes, packages & envelopes to & from our business center for our guests.
• Maintain regular & predictable attendance in accordance with Bell Desk policies.
• Other job-related duties as assigned.
• HS diploma or GED.
• Casino/Hotel experience preferred.
• Experience within an upscale hotel preferred.
• Skill in establishing and maintaining effective working relationships with co-workers.
• Ability to read, write, and communicate verbally in English.
• 5 years of safe driving experience in vehicle.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
Wage: $8.88 per hour plus tips
ADDITIONAL REQUIREMENTS
• Ability to stand for long periods of time.
• Normal sense of smell, touch, sound and vision range
• Requires seldom sitting, kneeling, lifting/carrying of 51-100 lbs.; occasional bending & reaching from floor to 6ft, crouching, lifting/carrying of 25-50 lbs, copying & writing of numbers
• Eye/hand coordination and manual dexterity as well as the ability to distinguish letters, symbols and currency
• Work area is subject to variable temperatures.