About this role
Main Duties and Responsibilities
Facility Operations & Safety
Open, close and secure facilities in line with operational procedures
Maintain the safety and security of the site at all times
Conduct facility checks before and after use, reporting any issues promptly
Ensure access to facilities is restricted to authorised users only
Carry out basic football pitch maintenance and general upkeep
Set up, monitor and clear away equipment for activities and bookings
Undertake litter picking and empty bins to maintain a clean and safe
environment
Support compliance with health and safety procedures, including enforcing site
Policies
Customer Service & Engagement
Meet and greet customers in a professional and welcoming manner
Respond to customer queries and resolve issues effectively
Support a positive, inclusive and high-quality customer experience
Encourage participation in sport, health and wellbeing activities
Administration & Bookings
Process bookings, payments and basic administrative tasks accurately
Maintain records in line with organisational procedures
Support the smooth operation of facility schedules and usage