About this role
Job summary
If you are passionate about making a difference and delivering a positive experience to women and families, we would love to hear from you!
We are looking for an experienced administrator to join the Antenatal Clinic team in the Division of Women & Children's Health at Southmead Hospital.
The role of the Clerical Administrator is to provide administrative support for the Antenatal Clinics to ensure the efficient running of the Maternity Service, and to provide a comprehensive reception and appointment booking service for all pregnant women attending North Bristol Trust (NBT).
The Antenatal Clinic is a busy outpatient area, with multiple clinics running each day, from specialist obstetric and midwife-led clinics to emergency and routine ultrasound scans. The post-holder will be expected to understand the breadth of the service, and the importance of each related part.
Main duties of the job
The main responsibilities of the role include receiving patients to clinic, booking both routine and complex Midwife and Obstetric appointments, communicating with patients, using the Trusts electronic patient record system, obtaining information, liaising with multi-professional teams, booking interpreters and other appropriate tasks such as obtaining information for audits. The post holder will also be expected to answer telephone enquiries from patients and other professionals, ensuring that calls are answered promptly and professionally.
Due to the occasionally complex nature of booking appointments, the post holder will need to be able to manage long periods of concentration but also be able to manage frequent interruptions by telephone or personal interaction.
About us
Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.
With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that theSouth Westhas to offer.Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retaina workforce whichrepresentsthe rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description Job responsibilities
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
Person Specification
Education/Training/Qualifications Essential
5 GCSE as a minimum C or above to include Maths and English or relevant experience Training in in-house computer systems Willing to undertake relevant training as indicated for the role
Desirable
NVQ level 2 in a relevant subject
Work Experience Essential
Good standard of computer literacy Previous experience of working in a hospital
Desirable
Previous experience working in Antenatal Care Computer qualification
Knowledge/Skills/Abilities Essential
Good telephone manner and ability to handle difficult calls Ability to maintain a high level of confidentiality Good communication and listening skills Ability to understand and put into practice the Trust and Units policies and procedures
Personal Qualities/Special Circumstances Essential
Possess a sensitive, caring and understanding manner Demonstrate a non-judgemental approach to people A flexible approach and willingness to adapt to change and new challenges Needs to be able to work well within a team
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Bristol NHS Foundation Trust
Address Antenatal Clinic, Southmead Hospital
Bristol
BS10 5NB
United Kingdom
Employer's website https://www.nbt.nhs.uk/ (Opens in a new tab)