About this role
Job summary
We are looking for a self-motivated and flexible individual to join our busy dispensary team to cover Maternity leave. The main duties will include processing and dispensing of prescriptions. Providing an efficient and friendly service for our dispensing patients. In this position you will work alongside our team of dispensers and dispensary management team.
Working Pattern: Pattern and hours flexible
Location: Based at the SHMP hub (Withernsea and Roos)
Closing Date: Sunday 18th October 2026
Interview Date: Tuesday 3rd November 2026
Main duties of the job
You will be expected to issue and prepare prescriptions, collect prescription charges, check patient exemption statements and maintain full and accurate records of all dispensing transactions.
You will play a vital role in the operation of efficient stock control with the objective of ensuring continuity of supply for patients and minimising wastage. You will also be responsible for ensuring that drugs are received and stored in an appropriate manner in accordance with the manufacturers instructions.
Our successful candidate will project a positive and friendly image to patients, staff and other visitors and deal with queries in a professional, courteous and efficient way.
About us
We are seeking to recruit an enthusiastic and self-motivated NQVL2 or equivalent Dispenser to join our friendly team. In return we offer a friendly and welcoming working environment where you will be supported to develop your own skills, knowledge and experience.
As well as an attractive working environment and employment package, this role also offers access to the NHS Pension Scheme.
Job description Job responsibilities
Job Summary
To process all relevant prescriptions as authorised by GPs and prescribing nurses where appropriate in accordance with the principles of good practice.
Job responsibilities
To ensure that all medicines and appliances dispensed are checked against the prescription and whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions to check with the authorising doctor or duty doctor.
To collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is duly filled in and signed by the patient.
To ensure that all monies received or handled on behalf of the practice are appropriately stored and banked and a record kept of all financial transactions.
To endorse all prescription forms as appropriate, collate and forward the forms in a secure manner to the PPA for processing and reimbursement. The forms should be bundled in accordance with current PPA guidelines and include any necessary accompanying paperwork such as the FP34D and invoices as required by the PPA.
To promptly forward all invoices and dispensary related correspondence to the practice manager or dispensary manager according to practice policy.
To notify the authorising doctor of any FP10 returns/feedback from the PPA so that any appropriate remedial action may be taken.
To operate efficient stock control appropriate to the needs of the practice with the objective of ensuring continuity of supply for patients and minimising wastage through out of date stock.
To ensure that drugs are stored in an appropriate manner in accordance with the accompanying instructions.
To ensure shelves and all work surfaces are regularly cleaned to maintain a high level of hygiene within the dispensary and that all dispensary equipment is kept clean and kept in good working order.
To take prompt action in response to any drug alert bulletins that may be received from time to time.
To ensure that refrigerated items are stored at the appropriate temperature and to maintain a temperature control record/logbook.
To maintain full and accurate records of all dispensing transactions incorporating the use of computers when available and appropriate.
To undertake any necessary work as may be required and appropriate to maintain a high standard and efficient dispensing service.
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health and Safety
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:
Using personal security systems within the workplace according to practice guidelines.
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
Making effective use of training to update knowledge and skills.
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
Reporting potential risks identified.
Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality
The post-holder will strive to maintain quality within the Practice, and will:
Alert other team members to issues of quality and risk.
Assess own performance and take accountability for own actions, either directly or under supervision.
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
Work effectively with individuals in other agencies to meet patients needs.
Effectively manage own time, workload and resources.
Communication
The post-holder should recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods of communication and respond accordingly.
Contribution to the Implementation of Services
The post-holder will:
Apply practice policies, standards and guidance.
Discuss with other members of the team how the policies, standards and guidelines will affect own work.
Participate in audits where appropriate.
Person Specification
Additional Criteria Essential
Effective team worker Ability to work flexibly Ability to develop supportive relationships with colleagues Ability to work under own initiative Ability to follow guidelines and protocols.
Qualifications Essential
NVQ Level 2 dispensing qualification Proof/certification required. Good standard of general education
Experience Essential
Excellent IT skills Excellent communication skills, verbal and written. An understanding, acceptance and adherence to the need for strict confidentiality.
Desirable
Experience of answering telephone queries in a busy environment. Experience of a computerised clinical system (Emis, SystmOne etc.)
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Holderness Health
Address Church View Surgery
5 Market Hill House
Hedon
HU12 8JE
United Kingdom
Employer's website https://www.holdernesshealth.nhs.uk/ (Opens in a new tab)