About this role
Job summary
As one of our Care Co-ordinators, you will be responsible for supporting the practice in delivering excellent patient care by effectively co-ordinating different elements of care within and outside the practice.
The Care Coordinator team is responsible for coordinating the proactive elements of patient care such as long-term condition annual reviews, helping people to stay well. They are the first point of contact for the 18 care homes within our community. They book and track recalls, vaccination programs and proactive cancer screening. Ultimately, they are patient-centred, with the patient at the heart of everything they do.
If you share our values of collaboration, integrity, quality, respect and wellbeing and are looking for a new challenge, we would love to hear from you.
**Please note this is a not a hands on caring role**
Closing Date: 11th October 2026
Interview Date: 16th October & 19th October 2026
Working Pattern: To be agreed
Main duties of the job
Our successful candidate will have a busy and varied role including service co-ordination, care planning for patients and providing patient support. You will co-ordinate and liaise with clinical and non-clinical teams within Holderness Health and across our partner agencies and neighbourhood.
Acting as a key point of contact for patients, carers and healthcare professionals, you will ensure that an individuals healthcare needs are addressed in a joined-up way, ensuring that they receive the right care from the right professional at the right time.
You will have excellent communication and negotiation skills and be confident managing your own workload. Our ideal candidate will have experience of working in a health or social care setting and a deep understanding of patient care needs but we are also interested in hearing from people from a wide range of backgrounds who can demonstrate sound administrative skills and experience of delivering high quality customer or patient care.
Contact with patients is predominantly via telephone, therefore you must possess an excellent telephone manner.
About us
We are a large rural practice with approximately 34,000 patients. As a single-practice Primary Care Network, we have a wonderful opportunity to transform care for our patients. We operate from 7 locations across Holderness and you must also be willing to travel between sites as necessary. However, the role will be predominantly based on Hedon Road, Hull.
Our hard-working and dedicated team includes GPs, an extensive multi-disciplinary team of healthcare professionals and a great patient services team.
We offer a welcoming practice environment, 25 days annual leave plus bank holidays, access to the NHS pension scheme and the chance to be part of the Proactive Care Team which we see as central to the future of care for our most complex and vulnerable patients.
Please apply by submitting your CV.
For an informal chat about the role, please contact Vikki Hogger ([email protected]) orHeather Whitfield ([email protected]).
Job description Job responsibilities
Care Co-ordinator
Job Description
Accountable to: Head of Projects & Performance; Care Co-ordinator Team Leader
Reports to: Care Co-ordinator Team Leader
Role Purpose:
To support the practice in delivering excellent patient care by effectively co-ordinating different elements of care from multi-disciplinary teams within and outside the practice
Service Co-ordination
Provide coordination and navigation for patients and their carers across health and care services, working closely with Social Prescribing Link Workers, Health and Wellbeing Coaches, and other primary care professionals
Co-ordinate the work of healthcare professionals and non-clinical staff involved in the care of patients registered at the practice
Co-ordinate MDT meetings, collating information on patients requiring review and providing secretarial and administrative support, and ensuring the completion of resulting actions
Act on communications from hospitals, community services, mental health services and other providers
Facilitate inter-agency communication to support the discharge and handover of patients between different health and care settings
Support Lead GPs with the administrative aspects of QOF (Quality Outcomes Framework)
Act as a single point of contact for health professionals and patients within your remit
Active Care Planning
Work with GPs and other primary care professionals to identify and manage patients
Work with defined cohorts of patients, focusing on what matters to the person
Patient Support
Help people to manage their health needs through answering queries, making appointments, booking tests and arranging other reviews including long-term condition reviews
Ensuring that actions from review meetings are progressed on behalf of patients
Proactively support patients to participate in local and national screening programmes
Support people to understand their level of knowledge, skills and confidence
Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing and increase their activation level
Identify and address safeguarding concerns
Identify and support carers of patients to ensure that they also look after their own wellbeing
Development Activity
Actively promote your role within the practice and PCN
Contribute to tackling inequalities in health and social care for example individuals with long-term conditions and complex care needs
Support the development and implementation of projects and initiatives aimed at improving care for patients
Reporting
Maintain accurate, effective records of activity and produce reports as required
Provide agreed performance/activity data
This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to take into account development within the Practice. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the Practice.
This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in consultation with the post holder.
Person Specification
Personal Qualities Essential
Approachable and flexible Sensitive to patients needs Ability and willingness to work across all Holderness Health sites
Experience Essential
Experience of working in a busy and demanding environment Experience of delivering high quality customer or patient care Experience of general administration processes and record keeping Computer literate with an ability to use the required IT systems and Microsoft Office Intermediate level of Excel skills Excellent communication skills, both verbal and written, telephone and face to face Able to effectively manage own workload Able to meet deadlines, work under pressure and balance priorities Attention to detail ensuring a high level of accuracy and confidentiality Able to build and sustain relationships at all levels
Desirable
Experience of working in a health or social care setting, ideally general practice Experience of SystmOne clinical system Experience of recording notes/actions Understanding of patient care needs Knowledge of medical terminology An understanding and knowledge of the workings of the NHS Knowledge of one or more of the following areas: community services, palliative care, learning difficulties, dementia, care homes, mental health, long-term health conditions, frailty
Qualifications Essential
Good standard of general education (NVQ Level 2 or equivalent)
Desirable
NVQ Level 3 or equivalent
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Holderness Health
Address Church View Surgery
5 Market Hill House
Hedon
HU12 8JE
United Kingdom
Employer's website https://www.holdernesshealth.nhs.uk/ (Opens in a new tab)