About this role
Abingdon, Oxfordshire | Relocating to Reading from Q2 2027 | Permanent
Shape the future of Supply Chain at Miele At Miele, we believe supply chain is much more than moving products. It is a critical part of the experience our customers have with our brand. We are looking for an experienced Supply Chain Director for GB & Ireland to join our Leadership Team at a pivotal point in our transformation. With our logistics operations now operating through a newly outsourced 3PL model, this is an opportunity to take ownership of the next phase: stabilise, improve and build a high-performing, future-fit Supply Chain operation that supports profitable growth and delivers the premium experience our customers expect. You will combine strategic leadership with hands-on execution, working across the business and with our logistics partners to turn ambition into measurable performance.
What you’ll be doing
• Act as the Supply Chain business partner to the GB & Ireland Leadership Team, bringing service, cost, capacity and operational insight into business and commercial decisions. • Lead Supply Chain within the newly outsourced 3PL model, ensuring strong operational performance, resilience and continuous improvement. • Own the governance of our logistics partners, including SLAs, KPIs, performance reviews, corrective actions and contractual accountability. • Own the GB & Ireland Supply Chain cost envelope, working closely with Finance to improve transparency, cost-to-serve and efficiency. • Lead logistics across B2B and D2C, including last-mile Delivery & Installation and reverse logistics, with a strong focus on reliable, first-time-right customer fulfilment. • Shape and continuously evolve the GB & Ireland Supply Chain operating model and multi-year roadmap, creating clear accountability across local, regional and 3PL teams. • Lead and develop the internal Supply Chain team, building a culture of accountability, collaboration, customer focus and continuous improvement. • Work closely with Sales, Customer Service, Finance, Regional Supply Chain and global teams to align priorities and leverage best practice across markets. • Use systems, data and digital capabilities to strengthen operational visibility, performance management and process improvement.
What we’re looking for We’re looking for a leader who combines commercial thinking, operational credibility and a genuine customer mindset.
You’ll bring:
• Significant Supply Chain leadership experience with direct accountability for 3PL and outsourced logistics. • Strong experience in 3PL contract, SLA and performance management. • A track record of delivering measurable service and cost improvements. • Strong commercial and financial understanding, including budget and cost-to-serve management. • Experience leading teams through transformation and change, developing people and building capability. • Proven ability to influence senior stakeholders and operate effectively in a complex matrix organisation. • A strategic but hands-on leadership style, with the ability to turn challenges into practical solutions. • Excellent communication skills and the credibility to work across functions, markets and organisational levels. • Experience with ERP/WMS, data and digital transformation is highly desirable.
Why Miele? This is a chance to join Miele at a genuinely important moment. You will have the opportunity to shape the next generation of Supply Chain for GB & Ireland, combining operational excellence, digitalisation, commercial performance and premium customer fulfilment.
You will sit at the heart of the business: connecting customer expectations, commercial ambition and operational execution.
Ready to make a difference? We’d love to hear from you.