About this role
An exciting opportunity to join one of the most progressive IT companies in the UK, that is revolutionising the way technology companies work. As a leading UK MSP, the technical standards achieved across all roles and levels are very high, so this is a fantastic environment to work in, whether you are at entry level, or a senior engineer looking for a more challenging role. With its head office based in Bishops Stortford, ITVET are a fast-growing Technology Solutions provider, with clients all over the UK, offering a wide range of professional Managed IT & Technology Solutions. As a Senior Engineer at ITVET, you will act as the highest escalation point within the Service Desk - trusted to resolve the most complex and business critical issues, provide technical leadership across the business and uphold the exceptionally high technical standards ITVET is known for. This role is suited to an experienced MSP professional who thrives on problem solving, ownership, and delivering an outstanding customer experience. Act as the highest technical escalation point within the Service Desk, resolving complex and non-standard issues that cannot be resolved by lower technical tiers Act as a key technical authority for Change Requests and Technical Validations, ensuring all changes meet ITVET’s technical standards, are appropriately risk assessed, and are fit for purpose before implementation Take ownership of major incidents, driving investigation, resolution, communication and root cause analysis to a high professional standard Provide technical guidance, mentoring, and support to all levels of the service desk Maintain exceptional customer service standards, particularly in high pressure or business critical situations Identify recurring issues and contribute to problem management, root cause analysis, and long-term fixes Strong emphasis on contribution to the improvement of processes, documentation, standards, and technical quality across the Service Desk Represent ITVET’s values, professionalism, and technical excellence in all client interactions