About this role
As a Tier II NOC Engineer , you will be the key escalation point for complex network issues, delivering exceptional customer service while planning and implementing advanced technical solutions. With a strong focus on training, mentorship, and hands-on development, this role is ideal for someone passionate about networking, problem-solving, and accelerating their technical career. Act as the initial technical escalation point within NOC, resolving complex and non-standard issues that cannot be resolved by lower technical tiers Act as a key technical authority for Change Requests and Technical Validations, ensuring all changes meet ITVET’s technical standards, are appropriately risk-assessed, and are fit for purpose before implementation Take ownership of major incidents, driving investigation, resolution, communication and root-cause analysis to a high professional standard Provide technical guidance, mentoring, and support to your junior NOC colleagues Maintain exceptional customer service standards, particularly in high-pressure or business-critical situations Identify recurring issues and contribute to problem management, root cause analysis, and long-term fixes Contribute to the improvement of processes, documentation, standards, and technical quality across the Service Desk Represent ITVET’s values, professionalism, and technical excellence in all client interactions