About this role
Join a highly skilled and development-focused Network Operations Centre (NOC) team where learning, collaboration, and technical growth are at the heart of everything we do. As a Tier II NOC Engineer , you will play a key role in resolving complex network issues, delivering technical change requests, and acting as the primary escalation point for networking-related incidents, all while providing exceptional service to our customers. Act as the final technical escalation point within NOC, resolving the most complex and non-standard issues that cannot be resolved by lower technical tiers Act as a key technical authority for Change Requests and Technical Validations, ensuring all changes meet ITVET’s technical standards, are appropriately risk-assessed, and are fit for purpose before implementation Take ownership of major incidents, driving investigation, resolution, communication and root-cause analysis to a high professional standard Provide technical guidance, mentoring, and support to your junior NOC colleagues Maintain exceptional customer service standards, particularly in high-pressure or business-critical situations Identify recurring issues and contribute to problem management, root cause analysis, and long-term fixes Contribute to the improvement of processes, documentation, standards, and technical quality across the Service Desk Represent ITVET’s values, professionalism, and technical excellence in all client interactions