About this role
The role directly reports to the Service Manager, Taiwan Your main responsibilities • Provide technology support to customers and colleagues. • Execute service tasks with end-to-end optimization in mind. • Approach service agreements as opportunities to build stronger customer relationships. • Perform risk assessments for every task. • Report on all matters related to Safety, Health, and Environment. • Disassemble, inspect, troubleshoot, repair, replace parts, and reassemble pumps, pump systems, and accessories in field service. • Advise customers on system shortcomings, prevent potential problems, and propose effective solutions. • Support your manager by identifying and resolving service and warranty issues, consulting technical support when needed. • Prepare clear, complete service reports (warranty claims, working hours, QIP, FAS (Failure Analysis System, etc.) and submit them on time. • Register identified product quality issues in the system. • Provide installation support and carry out commissioning tasks. • Execute agreed maintenance services and SLAs under service agreements. • Share relevant feedback with stakeholders (sales, service sales, operations), including identified leads. • Prepare input for quoting out-of-warranty repairs. • Collect installed base information for tracking and improvement. • Continue learning and development to strengthen hands-on service capabilities. • Master the use of service tools and equipment. • Lives in Grundfos’s core values, takes responsibility for own actions and takes care of colleagues, partners and customers