About this role
Purpose Drive sales through the performance and development of the Sales Team. Ensure the delivery of exceptional operational, commercial and customer service standards. Key Accountabilities Strategy Development & Implementation Actively contributes and assists in developing strategies in collaboration with Location and Area Manager to increase store traffic; optimize profitability; develop high potential customers; Promote brand awareness, establish market/store presence, and capture competitive market share and work towards implementing these strategies within the store Customer Experience Lead the team in executing an exceptional customer service experience and create memorable moments by exceeding their expectations; building meaningful and lasting customer relationships and increase and retain customer loyalty Monitor and track all customer daily appointments and be present during appointments to ensure the most elevated customer experience is being offered. Resolves customer complaints and responds to comments in a timely and professional manner. Sales/ Revenue Management Drive and maximize sales performance of the team to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitably. Communicates company set KPI’s; identifies and implements strategies to ensure performance standards are met for all the KPI's.. Store Management - Operations Maintains operations by ensuring compliance with company’s Standard Operating Procedure. Ensures that the team is knowledgeable and adequately trained in store operations procedures. Maintains proper loss prevention standards and ensure compliance with cash handling, safe and deposits procedures. Identifies current and future customer requirements by establishing rapports with potential and existing customers. Reports on product performance, buying trends and customer needs. People Management Manage the allocation of staff resources and scheduling to effectively drive sales and ensure excellent customer service. Create and maintain a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example. Provides on-going training and development to the team in the area of operating standards, customer service and product knowledge. Develops team members by establishing specific performance objectives, regularly measuring performance and conducting evidenced performance review feedback sessions. Oversee the preparation of accurate daily, weekly and monthly schedules, by analyzing peak hours to ensure adequate floor coverage. Other Tasks Provide support to marketing to ensure customer representation in events Maintains awareness of market trends and competition. Shares recommendation with Line Manager. Communicates and executes marketing and visual merchandising programs. Lead and support Company driven local events and product launches, ensuring customer attendance and sales results are met. Operational Any additional responsibilities as advised by the Line Manager or Head of Department Key Accountabilities (Continued) Job Dimensions Communication & working relationships Customers - Internal & External stakeholders Nature of Interaction - Strong negotiation and strategic communication skills Team Management Managing manager level Financial Accountability Revenue targets - Direct contributor Operational targets - Direct contributor Manpower budget - Develops Department budget Company Goals Develops and manages operational initiatives to meet Company goals Functional & Technical skills Microsoft Office Suite - Advanced Word, Excel, Powerpoint & Outlook English - Excellent verbal and written communication Arabic - Excellent verbal and written communication Organisational and time management skills Excellent interpersonal skills and the ability to build working relationships Ability to prioritize and multi-task Qualifications And Experience Qualifications: Essential Bachelor Degree or equivalent Preference Business Administration or equivalent Previous Experience: Essential 5-8 years job related experience Preference Minimum of 5 years experience in retail store operations, 2 of which in a managerial position in a luxury environment. Competencies Acting Entrepreneurially Behaving Ethically Building Trust Collaborating Meaningfully Delivering Responsibly Enabling Agility Growing Talent Persevering Resiliently Respecting Our Culture Thinking Strategically Competency Category Leading Teams