About this role
Purpose The Senior Sales Consultant is responsible for promoting company products and services to customers with the aim of maximizing sales opportunities and providing exceptional service. Key Accountabilities Providing Customer Experience Provide an exceptional customer service experience and create memorable moments by exceeding their expectations. Provides advice to customers on general information about product/brand heritage, features, warranties and trends and developments in the luxury market, showing passion for luxury products Maintains relationships with customers by providing support, information, and guidance. Identifies opportunities to improve sales and service by remaining current on industry trends, market activities, and competitors. Takes all necessary efforts to resolve any customer complaints or issues and escalates it to senior team members when required. Provides an exceptional customer service experience to after sales customers visiting the stores by following the store’s after sales processes and ensures full adherence to repair/return policies and procedures. (Applicable for OB and GM) Meeting Sales Targets Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business Drive and exceed individual KPI goals, by ensuring the highest level of Customer Service and quality of sales Recruit new customers, identifies sales opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options. Engages with customers by following the Brand Selling process. Undertakes all support activities related to the sales process including but not limited to computing sale prices and discounts as applicable, packaging of products, placing special orders, maintain sales records, receive and process payments and generating invoices and receipts. Capturing CRM Data Capture accurate and meaningful customer data according to the Company tools (CRM), for the purposes of connecting with the customer, building relationships and personalizing future customer development opportunities Prepares reports by collecting, analyzing, and summarizing information. Other Tasks/ Responsibilities Conduct regular coaching/training sessions with Sales team members and provide constructive, timely inputs and feedback. Contributes to upholding the visual display of all products in accordance with Brand visual standards and guidelines. Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment. Strictly adheres to the loss prevention, security standards and inventory control guidelines within the store at all times to ensure safety of customers, colleagues and merchandise. Adheres to the Seddiqi Holding policies and procedures, store guidelines/ SOPs and grooming standards and guidelines. Takes pro-active efforts for self-development by attending educational workshops; self-study. Take extra precautions while handling products to avoid any sort of damages to the product Key Accountabilities (Continued) Job Dimensions Communication & working relationships Customers - Internal & External stakeholders Nature of Interaction - Adapts style to influence audience Team Management Not applicable Financial Accountability Revenue targets - Direct contributor Operational targets - Indirect individual contributor Manpower budget - Not applicable Company Goals Supports achievement of goals through personal contribution Functional & Technical skills Microsoft Office Suite - Basic Word, Excel, Powerpoint & Outlook English - Good verbal and written communication Arabic - Basic verbal and written communication Organisational and time management skills Excellent interpersonal skills and the ability to build working relationships. Ability to prioritize and multi-task Qualifications And Experience Qualifications: Essential High School or equivalent Previous Experience: 3 years sales experience in a luxury environment or same business industry/module. Competencies Acting Entrepreneurially Behaving Ethically Building Trust Collaborating Meaningfully Delivering Responsibly Thinking Strategically Respecting Our Culture Persevering Resiliently Growing Talent Enabling Agility Competency Category Leading Self