About this role
Operations Manager – Vessel Operations
Full time, permanent
We are looking for an experienced and proactive Operations Manager to lead export activities, build strong stakeholder relationships, and drive operational excellence. You will be a key point of contact for operational matters, support reporting, and ensure the efficient delivery of vessel operations while maintaining a strong focus on cost control and service performance.
How you will help us and what you can expect
Overall responsibility to ensure all deadlines are reviewed & met to allow effective and accurate planning and vessel operations within the fluid & dynamic berthing schedule created by Geneva and UK based network team.Focal point for all export cargo of all types, liaising with terminals, planners and all other stakeholders as required to ensure safe and efficient connection to planned vessel.Management, control and reporting of export related costs and performance at all UK PortsImprove customer satisfaction through the delivery of excellent customer service.Develop the individual and collective skills, knowledge and motivation of the teamContribute to a positive work climate through a flexible attitude to work and support for colleagues and other team members.Accurate and timely reporting for both MSC UK and MSC Geneva managementAnalyse and monitor performance against KPI’sLiaise with other managers and key staff within Port Operations to develop the department as a whole. Skills and experience you’ll bring to us
Proven Leadership skillsKnowledge and experience of terminal, vessel and associated operations.Ability to develop the collective knowledge of the team and generate a continuous talent pipelineA professional, positive and flexible attitude at all timesExcellent stakeholder management skills and ability to effectively communicate at all levelsDemonstrate vision and ability to scrutinise effectively.Ability to build positive operational relationships with both internal and external customers. Excellent PC skills including MS Office 365 softwareAbility to perform under pressure and be flexible to complete tasks outside normal office hours where essential to support the MSC Network. What we offer
Competitive salaryPrivate Health Care for everyone from day 1 (non contractual)Generous pension schemeLife Assurance – 4x salary25 days + a day to take on Christmas Eve or New Year’s EveFree parking (within walking distance from the office)On-site artisan restaurantDiscounted gym membershipCycle to work schemeFlu vaccines and eye care vouchersBuy or sell holiday schemeChristmas club savingMSC Cruises friends and family discountFull induction day and training providedLearning and development opportunitiesDress for the day policy/modern office environment