About this role
Salary: £90,000 - 100,000 per year
Requirements: Proven experience leading end-to-end service design, through to pilot and live operationStrong experience influencing senior stakeholders in complex or regulated environmentsExpertise in service blueprinting, journey mapping, systems mapping and proposition developmentExperience leading and developing multidisciplinary teamsExcellent facilitation and workshop skillsThe ability to bridge design and delivery in agile or hybrid environmentsStrong commercial awareness and the confidence to challenge constructivelyExperience with GDS Service Standard, accessibility, regulated industries or AI-enabled services would be highly desirableEligibility for SC level security clearance is required, with additional eligibility checks where applicable Responsibilities: Lead complex service and product design programmes end-to-endDefine service strategies, future-state experiences and architecturesLead research, prototyping, testing and deliveryFacilitate design sprints, workshops and co-creation sessionsCreate service blueprints, journeys and propositionsInfluence senior stakeholders and guide complex decisionsMentor and develop designers, helping build a high-performing design practiceContribute to proposals, client shaping and new business opportunitiesHelp evolve design standards, methodologies and approaches to AI-enabled services Technologies: AISecurityUX UI Design More:
We are a growing Digital Customer Experience practice based in Manchester, working in a hybrid model with 3 days per week on-site. This is a permanent Lead Service Designer role offering a salary of £90,000-£100,000 plus a 5-10% bonus and benefits. We work on major transformation programmes across the UK, bringing together talented design and technology specialists to shape human-centred, scalable and AI-ready services. This high-impact role combines strategic leadership with hands-on design and offers the opportunity to influence senior stakeholders and help develop a growing Experience Design practice.
last updated 38 week of 2026