About this role
Salary: £30,000 - 40,000 per year
Requirements: Good experience in infrastructure support, ideally within a managed services environmentExperience using monitoring tools and ITSM platformsGood Windows Server administration and troubleshooting skillsExposure to VMware vSphere and Microsoft Azure environmentsUnderstanding of backup technologies and operational support processesStrong communication, problem-solving, and customer service skillsKnowledge of ITIL-based service management practices Responsibilities: Monitor and manage infrastructure alerts across cloud and on-premise environmentsInvestigate, troubleshoot, and resolve infrastructure incidentsManage ticket lifecycles through ITSM processes and SLA targetsPerform daily backup validation and support remediation activitiesSupport monthly patching activities across Windows, Linux, Azure, and VMware estatesAssist with Azure and VMware virtual machine administration and troubleshootingContribute to operational documentation, runbooks, and knowledge sharingParticipate in a shared on-call rota providing first-response support for critical incidents Technologies: AzureCloudSupportITILITSMLinuxVMwareWindowsDevOpsIncident Management More:
We are a leading technology services organisation based in Manchester, working in a flexible hybrid setup with a competitive salary and on-call allowance. We offer a genuine career progression opportunity into senior infrastructure and cloud engineering roles, with exposure to enterprise-scale Azure, VMware, backup, and monitoring technologies. You will join a collaborative managed services team supporting complex customer environments and gain hands-on experience across cloud and on-premise infrastructure platforms, alongside ongoing learning and development opportunities with access to modern technologies.
last updated 38 week of 2026