About this role
Salary: £30,000 - 40,000 per year
Requirements: Experience across Microsoft 365 and Exchange OnlineExperience with Entra ID / Active DirectoryExperience with Intune and device managementExperience supporting Windows environmentsExperience with VMware / VDIExperience with networking and troubleshootingExperience with firewalls and switchesExperience with backup technologiesExperience with infrastructure troubleshooting and problem managementHands-on 2nd Line support experience across a broad infrastructure environmentExperience with Palo Alto, Juniper, Veeam, NinjaOne and Autopilot is advantageousITIL knowledge or certification is desirableISO 27001 experience is desirableExperience within a regulated environment is desirableUnderstanding of incident, problem and change management is desirableExperience working on infrastructure transformation projects is desirable Responsibilities: Act as the primary technical escalation point for 1st LineDiagnose and resolve complex 2nd Line infrastructure and user issuesSupport Microsoft 365, Exchange Online, Entra ID and Windows environmentsAdminister Intune, Autopilot and NinjaOneSupport VMware VDI across a branch environment of approximately 240 usersSupport networks, firewalls and switchesWork with Palo Alto and Juniper technologiesSupport Veeam backup and wider infrastructure technologiesInvestigate root causes and prevent recurring issuesContribute to infrastructure projects and the wider IT transformation programmeWork within formal change-control and security processesMaintain accurate technical documentation Technologies: Active DirectorySupportITILMicrosoft 365NetworkSecurityVMwareVeeamWindowsOffice 365 More:
We are looking for an experienced IT Support Engineer to join our established IT team in Manchester, supporting around 500 employees across a national branch network. This is a hands-on role with responsibility for acting as the main escalation point for 1st Line while working alongside an existing 2nd Line Technician on infrastructure support, technical issues and improvement projects. We value strong technical ability, excellent customer service and ownership of problems through to resolution. The recruitment process includes a practical technical assessment so you can demonstrate how you approach real-world technical problems.
last updated 37 week of 2026