About this role
• CAF Implementation & Reporting • Conduct Testing & Thematic Reviews • Internal Risk Testing (IRCR) • Third-Party Product Oversight • Service Benchmarks • Code of Conduct & Disciplinary Protocols • Conduct Related Escalation • Training & Awareness Programs (accuracy, CAF alignment) • Complaint Analysis & MIS • Call Center Performance Reporting • PWD Reporting (Conduct-related practices) • RCA for Conduct / Third-Party Complaints
Minimum educatuional qualifications:
• Bachelor's degree Minimum experience:
• 3-5 years. Other Skills & Competence:
• Clear understanding of risk management and tools. • Grip on regulatory requirements and implications in the banking sector • High level of responsibility, ownership, and accountability • Strong skills in presenting regulatory compliance and risk status and implications