About this role
Job summary Job overview Outpatients Reception Supervisor - Band 4 37.5 hours - permanent
We are looking to recruit a reliable, enthusiastic and highly motivated individual to join our busy Outpatient Services team in providing a professional, efficient and patient-focused reception and clerical service across the Trust.
The Outpatient Reception rota operates across seven days a week. Staff are required to work shifts between 7:00am and 8:00pm, Monday to Sunday, including Bank Holidays. The successful candidate must be able to support the flexibility of the rota and provide leadership across all reception areas to ensure service delivery is maintained.
Computer literacy is essential as the post holder will be expected to utilise a range of Trust Patient Administration Systems, ensuring accurate input, maintenance and extraction of patient information in accordance with Trust policies and procedures.
The successful candidate will be responsible for the day-to-day supervision and line management of the Outpatient Reception Team, ensuring that a high-quality, efficient and responsive service is delivered across the Trust seven days a week.
This is an exciting opportunity for an experienced administrator or team leader looking to develop their management skills within a busy outpatient environment whilst contributing to the delivery of high-quality patient services.
Main duties of the job
As a key member of themanagement team, the post holder will support the Assistant Directorate Manager in the operational management of the Outpatient Reception Service and provide day-to-day leadership and line management to reception staff across multiple outpatient areas. Key responsibilities include, but are not restricted to:
o Day-to-day supervision and line management of the Outpatient Reception Team
o Conducting appraisals, one-to-ones, probation reviews and performance management discussions
o Managing attendance and wellbeing processes, including return-to-work interviews, sickness absence meetings
o Supporting recruitment, induction, training and development of staff
o Assisting with workforce planning and producing staff rotas using HealthRoster to ensure safe staffing levels and service continuity
oMonitoring service performance and supporting the delivery of RTT and cancer pathway targets
oInvestigating and resolving operational and staffing issues, escalating where appropriate
The successful candidate will be flexible to provide cross-cover across the seven-day rota when required. Computer literacy is essential, together with excellent communication, organisational and leadership skills, and the ability to work effectively in a busy environment whilst maintaining high standards of patient care and customer service.
About us
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
Compassion Accountability Respect Excellence We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.
Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.
Job description Job responsibilities
The job description gives an overview of the main tasks and responsibilities of the role, and the person specifications focusses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Qualifications Essential
Good standard of education - GCSE level A-C or CSE 1-2 equivalent in English & Maths Keyboard and telephony skills
Desirable
ECDL
Experience Essential
Team Leader Experience Previous experience in a high-level customer service environment and previous experience administrative experience delivering high volumes of work I.T. literate and able to use a range of software Previous experience administrative experience delivering high volumes of work
Desirable
Lorenzo Patient Administration System Supervisory Experience NHS Background
Skills & Knowledge Essential
Ability to work under pressure and maintain high standards, Accurate and ability to pay attention to detail Knowledge of current legislation in the area of Data Protection Act 2018, GDPR and confidentiality of personal information Ability to prioritise and deliver on time against a background of changing demands whilst remaining aware & supportive of other team members' workload and responsibilities and ability to use problem solving skills Excellent telephone manner & interpersonal skills/customer service skills
Skills Essential
Strong oral and written communication skills with the ability to communicate effectively, demonstrating sensitivity to a range of people within the organisation
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Tameside and Glossop Integrated Care NHS Foundation Trust
Address Tameside and Glossop Integrated Care NHS Foundation Trust
Fountain Street
Tameside
OL6 9RW
United Kingdom
Employer's website https://www.tamesidehospital.nhs.uk/ (Opens in a new tab)