About this role
Job summary
The postholder will work with the Digital Health Service to provide comprehensive administrative support that will include the management of work relating to Digital Health and its staff. The post holder will be required to manage and prioritise their day-to-day workload and use their initiative, without direct supervision, for routine tasks. This will require good organisational skills and the ability to work to tight deadlines and with frequent interruptions.The postholder will act as a first point of contact for internal and external stakeholders.The postholder will be required to work with a degree of flexibility to enable administrative support for service development.
Main duties of the job
o Answering telephone to patients and clinical professionalso Processing referralso Admitting patients to the wardso Booking appointmentso Discharging patients.o Support data submissiono Supervising staffo Manage own workloado Liaise with Business Support Supervisor and Ward Managers to ensure workflow through the service
About us
We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.
We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.
Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.
We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.
Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services.
Job description Job responsibilities
To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.
Person Specification
Education / Qualifications and Relevant Experience Essential
NVQ Level 3 qualification in administration or equivalent level of experience Good basic education, demonstrating high levels of literacy and numeracy Administration experience within a busy office environment Computer literate with a good working knowledge of Microsoft Office
Desirable
Previous NHS experience
Skills and Aptitude Essential
Excellent organisational skills and an ability to multitask Excellent written and verbal communication skills Analytical approach to problem solving
Personal Qualities Essential
Able to prioritise and work well under pressure to tight deadlines Able to work as part of a Team
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Cornwall Partnership NHS Foundation Trust
Address Green Court
Threemilestone Industrial Estate
Truro
TR4 9LF
United Kingdom
Employer's website https://www.cornwallft.nhs.uk/ (Opens in a new tab)