About this role
Job summary
To provide full clerical support to various key functions within the hospital setting and/or clinical team. Assist in the continuity of service by working from reception on a rotational basis. Be the first point of contact for all patients, visitors and members of the public attending the hospital / clinic and ensure they are fully assisted as required. To provide administrative functions within a hospital or clinical team setting, supporting a range of services which could include: Minor Injuries Unit, Out-patient, and In-patient areas.
Main duties of the job
Duties will include working in various departments including the main reception, working in minor injury unit, out-patient and inpatient areas, working with out-patient and MIU staff and also working within the ward, where you will provide support to the inpatient team working with nursing staff and other healthcare professionals.
About us
We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.
We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.
Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.
We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.
Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services.
Job description Job responsibilities
To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents
Person Specification
Education & Qualifications Essential
Basic numeracy and literacy skills NVQ/RSA 2 or equivalent experience
Experience Essential
Experience of working in an administrative setting Experience of managing electronic and paper-based diary / appointment systems
Desirable
Healthcare / NHS administrative experience
Skills and Aptitude Essential
Ability to communicate clearly on telephone and face to face
Desirable
Audio typing
Personal qualities Essential
Ability to work under pressure in a changing and challenging environment Ability to use initiative when dealing with queries
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Cornwall Partnership NHS Foundation Trust
Address Bodmin Hospital
Boundary Road
Bodmin
PL31 2QT
United Kingdom
Employer's website https://www.cornwallft.nhs.uk/ (Opens in a new tab)