About this role
Job summary
We are looking for an organised, accurate and proactive Administrator to join our practice team.
The post holder will provide comprehensive administrative and Quality and Outcomes Framework (QOF) support to the clinical and management teams. The role involves accurately processing patient information, clinical correspondence and healthcare records, ensuring high standards of data quality and confidentiality.
A key part of the role will be supporting the achievement of QOF, enhanced services and long-term condition targets, including running searches, coordinating patient recalls and monitoring outstanding work.
The successful candidate will work closely with clinicians, administrators and external healthcare organisations to support the efficient delivery of patient care and achievement of practice objectives.
Main duties of the job
o Process and code clinical letters, hospital correspondence and discharge summaries accurately.o File and maintain electronic patient records and ensure data quality.o Act as a key coordinator for QOF, recalls and long-term condition reviews.o Run searches, reports and audits to support QOF and enhanced service targets.o Follow recall processes and contact patients when reviews are due.o Monitor workflows and allocate clinical documents appropriately.o Process incoming and outgoing clinical correspondence.o Support patient registration and records management.o Liaise with clinicians, colleagues and external organisations.o Maintain patient confidentiality and comply with data protection and health and safety requirements.o Participate in meetings, training and service improvement.o Work collaboratively with the wider practice team to meet contractual and service objectives.
About us
At HUC, we're proud to invest in our people by offering a wide range of exciting benefits that support your personal, professional, & financial wellbeing:
Exclusive Discounts: Unlock savings on shopping, travel, and more, through, Blue Light Card, Tickets for Good, & more. From everyday essentials to special experiences, we've got your wallet covered!
NHS Pension Scheme: Secure your future with the NHS Pension, offering peace of mind & long-term financial benefits for all our staff.
Wellbeing Support: Your health matters! Enjoy access to counselling services, personalised health plans, meditation guides, energising fitness routines, & delicious recipes to keep you thriving every day.
Recognition and Rewards: Your hard work won't go unnoticed! Celebrate your achievements with peer shout-outs, special awards, & exclusive event vouchers that show how much we appreciate you.
Financial Perks: Take the stress out of money matters with free financial advice, a healthcare cash plan to cover everyday expenses, & smart savings options through our Credit Union.
Career Growth: Build the future you deserve with our My Academy training programs, exciting internal vacancies, & regular updates to keep you in the loop with HUC news & opportunities.
Office Comforts: Stay refreshed with unlimited tea & coffee, enjoy the ease of free parking, and recharge in our dedicated relaxation areas. Plus, join in on engaging team events that make every workday more enjoyable!
Job description Job responsibilities
For further information about this role, please see the attached job description and person specification.
Person Specification
Knowledge and Experience Essential
Previous administration experience within a GP Practice or healthcare setting. Knowledge of System One or similar clinical systems. Experience of clinical coding and medical terminology. Understanding of QOF and primary care targets. Good Microsoft Office skills Previous health service experience
Personal Attributes, Values and Behaviours Essential
Ability to work in a fast-paced environment Ability to work to protocols and follow process Ability to deal with confidential and sensitive information Ability to work on own initiative Communicates well with people at all levels Good communication and interpersonal skills Must be a team player and prepared to work flexibly Able to use initiative to solve problems
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name HUC
Address Luton Town Centre Surgery
14-16 Chapel Street
Luton
LU1 2SE
United Kingdom
Employer's website https://hucweb.co.uk/ (Opens in a new tab)