About this role
Job summary Package Description: As a SPOC Administrator, you will be part of our valued team in Essex, receiving access to exclusive rewards and benefits including: A salary of £24,853 (This would be Pro-rata to the hours worked) group pension and HCRG terms and Conditions Free tea, coffee and milk at your base location Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing liv
Main duties of the job As a SPOC Administrator, you will be part of our valued team in Essex, receiving access to exclusive rewards including a salary of £24,853 pro-rata, group pension, and HCRG terms and conditions. Benefits include free tea, coffee, and milk at your base location, free access to your wages as you earn them, and My Reward Hub membership which offers discounts on everyday purchases. Additionally, we provide online and face-to-face wellbeing support, and opportunities for professional development through our learning team. We encourage an open, innovative culture backed by annual funding to implement ideas that transform health and care. The role is based at Florence Nightingale Health Centre in Harlow and supports families through the JADES pathway. Responsibilities include responding to enquiries, logging information on SystmOne, handling sensitive data, and coordinating appointments. The role requires a UK driving license for occasional travel. Candidates should have relevant GCSEs, strong communication and organizational skills, and ideally experience in Childrens Services or an NHS environment.
About us HCRG Care Group is committed to changing lives by transforming health and care. Established in 2006, the company is a leading independent provider of community health and care services in the UK. HCRG Care Group works collaboratively with health commissioners and community service providers to enhance service delivery, focusing on experience, efficiency, and improved outcomes. The organisation manages a diverse portfolio, including adult and children's community health services, primary care services, urgent care, sexual health, dermatology, MSK services, and wellbeing services across England. HCRG Care Group supports millions of communities and directly assists half a million people annually. The company holds strong values: we care, we think, and we do. It is committed to equal opportunities, encouraging a diverse workforce and is recognised as a Disability Confident Committed employer, aiming to provide an inclusive environment through adjustments and technical solutions for all its team members.
Job description Job responsibilities Package Description:
As a SPOCAdministrator, you will be part of our valued team in Essex, receiving access to exclusive rewards and benefits including:
A salary of £24,853 (This would be Pro-rata to the hours worked) group pension and HCRG terms and Conditions Free tea, coffee and milk at your base location Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding good or outstanding ratings from the Care Quality CommissionJob IntroductionWe are looking for a proactive and organised SPOCAdministrator to join our dedicated team at Florence Nightingale Health Centre, Harlow. This is an exciting opportunity to play a key role in supporting children and families through the JADES (Journey of Autism Diagnosis and Early Support) pathway.
As the first point of contact, you will provide high-quality, responsive administrative support, working closely with colleagues across the Early Childhood and Family Wellbeing Service (ECFWS), partner agencies, and the families we serve.
This is a permanent part-time position for 35 hours a week.
Due to this role requiring occasional travel across our locality, a full UK driving license is required.
Main ResponsibilitiesAs a SPOC Administrator you will:
Act as the administrative hub, ensuring all enquiries are responded to promptly and appropriately, including effective signposting.
Accurately log all information onto SystmOne, including referrals, appointments, telephone contacts, and correspondence.
Handle confidential and sensitive information with discretion and professionalism.
Respond to complex booking requests and coordinate appointments, often liaising with multiple services and external agencies.
Support the ongoing development and improvement of the Essex division.
Liaise with parents/carers regarding appointments, follow-ups, and non-attendance (DNA).
Provide comprehensive administrative support across the team, including clinicians and partner services.
Coordinate multidisciplinary meetings, gathering information from parents and external agencies as required.
Answer and direct telephone calls in a polite, professional, and sensitive manner.
Support timely and accurate processing of referrals, acting as a gatekeeper for the pathway.
Record and monitor the progress of children along the ECFWS.
For more details please see the attached Job Description
Ideal Candidate:
GCSE English and Maths, Grade C and above, or equivalent qualification
Experience within an administrative role
Excellent communication and interpersonal skills
Effectively prioritises and coordinates own work alongside work of others
Ability to use Microsoft Office packages
Work flexibly as part of a proactive team
Excellent time management and organisation skills
Ability to use initiative without close supervision
Ability to manage challenging and complex situations
Desirable
NVQ 3 or equivalent experience
Experience of working within Childrens Services or in an NHS environment
Experience of using SystmOne
For any queries about the recruitment process of this role, please contact the hiring team via email at [email protected].
About the Company
We change lives by transforming health and care.Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.
As youd expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company youll work for is part of HCRG Care Group Holdings Limited and by applying for this job well need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
Person Specification
Qualifications Essential
GCSE English and Maths, Grade C and above, or equivalent qualification Experience within an administrative role Excellent communication and interpersonal skills Ability to use Microsoft Office packages
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name HCRG Care Group
Address HCRG Care Group
Harlow
CM17 9TG
United Kingdom
Employer's website https://www.hcrgcaregroup.com/ (Opens in a new tab)