About this role
Job summary
Participation & Co-Production Co-ordinator
The Band 4 Participation and Co-production Co-ordinator plays a vital role in championing inclusive involvement across the Trust. Working within the Patient Experience Team, the post holder will support and coordinate safe and meaningful opportunities for people with lived experience to shape the planning, delivery, and improvement of services.This role ensures participation activities are accessible, well-organised, and aligned with Trust values and policies. Acting as a welcoming first point of contact, the post holder will register individuals interested in involvement, maintain accurate records, and support recruitment to the involvement register. They will work collaboratively with staff to embed co-production principles, offering guidance and resources that promote equality, diversity, and shared decision-making.The post holder will also deliver training to participants, including Interview Panel Member Training and co-production workshops, and may provide day-to-day supervision for an Administrator. By supporting effective communication and coordination, they will help create safe, inclusive spaces where all voices are valued.Based at County Hall, Norwich, the role involves attending team anchor days and working from Trust premises when not supporting workshops, events, or community meetings.
Main duties of the job
This role supports the delivery of safe, inclusive and accessible co-production, involvement, and engagement activities across the Trust. You will work closely with service users, carers, and community groups to build respectful, recovery-focused relationships and create positive channels for two-way communication. A key part of the role is organising the practical elements of events and sessions--whether large-scale programmes or smaller workshops--including venues, technology, materials, and access support.You will maintain accurate records of involvement activities, manage the registration process for people with lived experience, and coordinate attendance at meetings and workshops. Ensuring compliance with Trust policies on safeguarding, data protection, inclusion, and reimbursement is essential. The role also involves preparing documentation for governance purposes, supporting internal reporting, and drafting communications to promote involvement opportunities.Acting as an ambassador for participation, you will attend events, deliver training to participants and staff and help staff understand their responsibilities around co-production. You will contribute to developing tools and resources, maintain team platforms and materials, and support feedback processes such as the Friends and Family Test. Continuous learning and sharing insights to improve participation practices are integral to this role.
About us
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Why Norfolk and Suffolk?The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.
Job description Job responsibilities
Please note that this role does not meet the UKVI eligibility requirements for a skilled worker visa. The Trust will not be able to issue a Certificate of Sponsorship, so any successfully appointed candidate will need to maintain their own independent right to work for the duration of their role. If you require sponsorship and apply for this role, regrettably, your application will be withdrawn.
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Person Specification
Qualifications Essential
NVQ Level 3 in Business Administration or equivalent qualification/experience GCSEs or equivalent including English and Maths (Grade C/4 of above)
Desirable
Relevant qualification in health and social care. Foundation- level qualification in project management. (PRINCE2 Foundation or equivalent qualification/experience
Experience Essential
Experience of working in an administrative, project support or coordination role Experience of working with members of the public or people with lived experience in a supportive or enabling role Experience of delivering training to different audiences. Personal lived experience of mental ill health, or experience of supporting others, with awareness of own recovery and ability to use experiences to inform approaches within role.
Desirable
Experience working within a healthcare, mental health, voluntary sector or public service setting. Experience supporting or implementing policies, procedures or quality processes.
Skills Essential
Excellent organisational and administrative skills with ability to prioritise workload and meet deadlines Proactive, self-motivated and able to work independently when required, and within a team on individual or shared tasks. Ability to produce accessible written content such as emails, web text, or invitations for involvement activities Good written and verbal communication skills, including the ability to communicate with a wide range of stakeholders
Desirable
Understanding of NHS values and the role of patient experience in improving services Understanding of inclusive communication principles (e.g. plain English, accessible formats, tone of voice) Familiarity with basic project coordination tools and practices
Knowledge Essential
Knowledge of equality, diversity, inclusion and accessibility in the context of involvement and engagement Understanding of the principles of patient and public involvement, co-production or user voice
Desirable
Familiarity with NHS or public sector governance, safeguarding, and data protection expectations
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Norfolk & Suffolk Foundation NHS Trust
Address County Hall
Martineau Lane
Norwich
NR1 2DH
United Kingdom
Employer's website https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)