About this role
Job summary
We reserve the right to close the advertisement before the closing date, if we so choose.
We have a vacancy within our medical reception team. We are looking for a candidate who has some experience with administration or reception duties, preferably in a healthcare setting, although we will consider applicants from other backgrounds.
The job entails greeting patients at reception in person, over the phone, supporting GPs in care navigation, booking and cancelling appointments and a range of other administrative duties.
Main duties of the job
We are looking for somebody with a friendly and approachable personality whilst ensuring professionalism at all times. We want our practice to be a welcoming place for patients and our reception team are key in providing our front of house services.
Previous GP practice experience is not essential as training will be given, however, we are looking for a can-do approach and somebody who will fit in to friendly and likeable team.
Patient care is at the heart of what we do and we want to provide the best possible service for them. Being a 'people' person and ability to work in a fast-paced environment is essential. Politeness, care and compassion are essential attributes to be successful within the role.
About us
The practice has a main surgery in the centre of Dunmow and a branch surgery in nearby Felsted. Our core opening hours are 8am to 6.30pm Monday to Fridays. Additionally, the practice is open for extended access appointments on some evenings and some Saturdays.
We are a friendly practice who have a values-based approach to recruitment. Our teams include a range of GPs, nurses, allied healthcare professionals and a full complement of administrative and reception staff.
We have regular social events throughout the year and several other employee benefits.In addition to your salary and other benefits, you will be entitled to join the NHS Pension Scheme. We also offer a minimum of 5 weeks annual leave plus bank holidays. This is pro-rata'd for part time staff.
Job description Job responsibilities
Medical Receptionist duties include ability to learn our clinical system, answering telephones, booking appointments via the online rota, being IT literate, treating people with dignity and respect.
Successful candidates will also be provided with further training on clinical correspondence (workflow) and there will be an expectation that some of this work forms part of the role.
Person Specification
Skills Desirable
Good IT skills
Qualifications Essential
A good level of English, written and spoken.
Experience Essential
Experience or working with the public (patient or public facing) Ability to handle a fast-paced environment and keep calm in often challenging circumstances
Desirable
Experience within a GP practice or other healthcare setting is preferable.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name John Tasker House & Felsted Surgeries
Address 56 New Street
Dunmow
Essex
CM6 1BH
United Kingdom
Employer's website https://www.jth.org.uk/ (Opens in a new tab)