About this role
Job summary
Band 3 Administration CoordinatorENTLocation: Northwick Park Hospital
Are you highly organised and motivated with a passion for healthcare administration? Join our dynamic team at Northwick Park Hospital as an Administration Coordinator.
Key Responsibilities:
Booking appointments, answering telephones and dealing with general enquiries Adhere strictly to Trust policies and the Data Protection Act 1998, ensuring confidentiality and sensitive handling of patient information. Flexibly to support the team to meet operational needs. Location:
Based at Northwick Park Hospital.
May be required to work across other Trust sites as necessary.
If you're looking for a rewarding role where your administrative skills make a real difference in the ENT department, we'd love to hear from you!
Main duties of the job Main Duties
Work effectively both independently and as part of a team, managing pressure and workload efficiently.
Liaise with various hospital staff members to ensure smooth communication and coordination.
Provide and receive routine patient information, including from GPs, with tact, discretion, and adherence to Trust and Caldicott guidelines.
Handle enquiries professionally and cooperatively in person and over the phone from patients, medical personnel, and the general public.
Maintain high concentration levels during daily duties, especially when inputting data and responding to queries, ensuring accuracy to minimise clinical risk.
Manage potential exposure to distressing clinical information related to complex patient conditions and treatments with sensitivity.
About us
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK St Mark's Hospital: an internationally renowned specialist centre for bowel disease Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Job description Job responsibilities
Please see the attached Job Description and Person Specification for further information on the key responsibilities and person requirements for this role.
Person Specification
Education Essential
Basic GCE/GCSE education
Desirable
NHS experience Cerner experience
Knowledge and experience Essential
IT Literate
Desirable
Knowledge of the Data Protection Act
Skills, Abilities and Attributes Essential
Demonstrate commitment to the Trusts Heart values
Desirable
Experience working in ENT
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name London North West University Healthcare NHS Trust
Address Northwick Park Hospital
Watford Road
Harrow
HA1 3UJ
United Kingdom
Employer's website https://www.lnwh.nhs.uk (Opens in a new tab)